Team Lead Linux Support EU

OX believe in hiring talent and training for skills. We think Support is a great step into a promising career. We are specifically looking for employees willing to learn quickly while delivering great support and service. The close cooperation between the Support department and the sales, services and development teams in the rest of the larger Open-Xchange organization, means growth opportunities abound inside and outside the team. In other words, this position is a great opportunity for your personal development.


The job:



  • Leading the EU Support Team, in a disciplinary and day-to-day responsibility

  • Actively develop the quality and efficiency of the Support team in EU

  • Support and drive the personal development of the team members

  • Management escalation contact for local Customers 

  • Improve the relation and interaction between Customer and Support

  • System diagnostics and analysis of your customer environments (normally a million + users)

  • Incident and Problem Management for customers' and OX' services

  • Monitoring Service Level Agreements (SLAs) of Incident and Problem Tickets

  • Optimisation of our support processes

  • Reviewing applications, assisting the Hiring process for new Team members

  • Oversee the EU Support department’s day-to-day activities and functions

  • Planning and providing technical trainings for the Support team



What you bring to the table:



  • Graduation as a bachelor / master in computer science, electronics or a equivalent education

  • Deep knowledge of Linux (Debian, RHEL, SLES) is important for this position. 

  • Knowledge about PowerDNS (nice to have)

  • Advanced know how in different cluster techniques

  • Proven track-record of managing multiple complex Support cases in Telco and Webhosting market

  • Team player and ability to communicate well amongst peers, especially across departments and countries

  • Goal-oriented working style and high self-motivation

  • A free thinker who can bring new ideas to the table and execute them if appropriate and in line with the Open-Xchange strategy



What we offer:



  • Exciting work on a modern open-source cloud software in an internationally operating company

  • Plenty of scope for your own ideas and design decisions

  • Flexible working hours and the ability to work from home

  • Equipped with the up-to-date hardware

  • Trainings and continuous personal development

  • Flat hierarchies with an "Open Door" philosophy