Bilingual (Spanish)Call Center Customer Service Representative 17/HR (BCSA)

Alleviate Financial Solutions Las Vegas, NV
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MUST BE FLEXIBLE WITH 9AM-6PM OR 10AM - 7PM SHIFT TIME INCLUDING OVERTIME AND WEEKENDS - TEMPORARILY REMOTE BUT WILL BE BACK IN OFFICE SOON. BILINGUAL SPANISH SPEAKING CANDIDATES ONLY.

At Alleviate Financial Solutions we pride ourselves on excellence and are committed to giving our clients industry-leading service. We have a fantastic opportunity for positive and energetic customer service representatives. Join our team!

We have an awesome opportunity for candidates who are looking to take the next step in their career. The Alleviate Team offers unparalleled customer service, support, and assistance for customers who are in financial hardship. If you are eager to learn and grow, this company is for you!

Learn more about Alleviate, watch our videos, copy and paste link below!

Staff: https://www.youtube.com/watch?v=7ybS-64TKWE&list=PLkbsCa4lZPOVqtm-4RQhOH5lbhYsnzpuE

Youtube Channel: https://www.youtube.com/channel/UCdTR0aebe_rsbGYt7dXGZBQ

General Summary:

This position is responsible for providing customer support to our customers though the whole program cycle. In addition, they respond to requests and complaints, process orders and provide information on the company and its services.

IMPORTANT: The shifts for this role is Monday - Friday, 9AM - 6PM ; 10am - 7PM plus working Saturdays and Sundays 9am-3PM. Must be flexible. Overtime pay will included.

Essential Duties:

  • Provide high quality, personable, friendly and professional customer service to respond to member needs and concerns
  • Obtain, review and update overall details of client’s accounts documentation to ensure accuracy and completeness
  • Find solutions and resolve member questions or issues
  • Verify customer’s personal and confidential data by telephone
  • Determine charges for services requested and arrange for payments
  • Update and ensure that client’s information is up to date in the CRM system
  • Answer heavy inbound and outbound member calls
  • Regular attendance and punctuality are necessary to cover inbound calls and work with CRM system for security measures.
  • Meeting client appointments and deadlines
  • Follow policies and procedures for the department and company

Other Responsibilities:

  • Refer unresolved customer grievances to designated person for further assistance
  • Stay up to date with any changes made to client’s accounts
  • Continuously improve through feedback
  • Attend training and department meetings
  • Other duties as assigned

Job Specifications: (Basis knowledge, skills, abilities and experience normally required for an office environment)

Knowledge and Experience:

  • Minimum of 6+ months of customer experience preferred
  • Customer service phone experience preferred
  • Bilingual Spanish Speaking candidates only

Skills and Abilities:

  • Excellent customer services and clear verbal communication skills
  • Phone system: YTEL and CRM preferred
  • Computer literacy
  • Strong attention to detail
  • Typing 45 plus words per minute
  • 10-Key knowledge
  • Highly motivated
  • Problem Solving Skills
  • Bilingual (Spanish/English) Preferred
  • Knowledgeable of MS Office: word, excel, outlook

Licensure and Certifications

  • N/A

Financial Responsibility and Authority:

  • N/A

Competencies:

Customer focus, optimizes work processes, collaborates, communicates effectively, instills trust, situational adaptability, and self-development.

What We Offer:

  • Mentorship - Accelerate your growth with the help of experienced peers. Training and Development with 3 Weeks initial training period and ongoing workshops.
  • Exponential Growth Opportunities with access to leads, supervisors and trainers to further your career..
  • Health, Dental and Vision Benefits - A healthy team is a happy team. Flexible health plans ensure you are covered
  • Paid Vacation
  • Paid Holidays
  • Competitive Pay
  • Centrally located in Irvine - high rise building with amazing views all around!

We are an Equal Opportunity Employer and are in compliance with Title VII of the Civil Rights Act of 1964 as amended, Age Discrimination in Employment Act of 1967, and the Rehabilitation Act of 1973, and employs without regard to sex, race, color, national origin, religion, age, handicap or status as a disabled or Vietnam era veteran.

Applicants will be asked to undergo a criminal background check.

Job Type: Full-time

Pay: $17.00 per hour

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime
  • Weekends

Education:

Experience:

  • Call center: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Work Location:

  • Fully Remote

Work Remotely:


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