Project Coordinator/Customer Service

As a leader in the swimming pool industry, Adams Pools has set the standard for quality artisanship and customer service. We renovate and remodel approximately 1500 swimming pools annually. From the smallest residential pool to an Olympic size aquatic complex, our goal is always the same: provide the finest artisanship, quality materials and professional service to ensure complete customer satisfaction.

Adams Pools is a family owned company and a great place to work. We are looking someone with great customer service to join our team. Construction background would be helpful.

Position Summary

This person is responsible for performing all construction support and administrative activities as assigned. The construction coordinator is responsible for communicating with the customer, specific vendors and the field supervisors to ensure that the project is progressing according to the intended schedule. Additionally, the construction coordinator will administer the billing of projects, work with the superintendent or permit runner for Health Department and Building Permit needs.

Organizational Relationships

1. The construction coordinator usually has no supervision responsibilities but may on occasion be asked to train new employees on specific procedures.

2. Primary interface with the following people:

· Customers

· All Construction Departments

· Sales Personnel

· Sub-Contractors

· Billing Departments

· Warehouse and Purchasing Personnel

Scope of responsibility

1. Back up phones as time permits

2. Ensure that each department has the information needed to complete the prescribed work

3. Help coordinate installation activities such as scheduling, customer notification and equipment procurement.

4. Interface with customers on customer satisfaction issues.

5. Manage incoming and outgoing field documents

Essential Functions

Establish and build sound internal and external customer relationships.

1. Assist in resolving project concerns as effectively and quickly as possible and forward such issues to appropriate management.

2. Maintain contacts with customers in relation to their requirements. Communicate any changes to the customer in a timely manner.

3. Follow the proper flow of paperwork to other construction departments to ensure the crews have correct project information.

4. Maintain high level of communication with the sales, construction and accounting departments.

5. Maintain general housekeeping in your work area

6. Other duties may be assigned

Training and development

1. Assist with on the job training for new employees as assigned

2. Become familiar with and adhere to Adams Pool Solutions Policies and procedures

3. Be willing to be cross trained in various departments.

Special knowledge skills and abilities

1. Have verbal and written communication skills.

2. PC proficient, with specific experience using spreadsheet and scheduling software.

3. Well organized, self-starter, capable of functioning with minimal supervision.

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• North Las Vegas, NV 89081: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location