Computer Hardware Support Technician

Menards, Inc. Remote
computer hardware hardware hardware support maintenance troubleshooting team software mobile operating operating systems infrastructure repairing assets
August 23, 2022
Menards, Inc.
Eau Claire, WI
Job Description

The Computer Support Technician will be actively engaged in the support and maintenance of Menards computer equipment and systems. As a team member in the IS Infrastructure department you will assist in troubleshooting, repairing, and preventative maintenance work on all Menards computer equipment assets that support the operations of the company on a daily basis.
  • Process site issue tickets
  • Repair defective computer equipment
  • Load and install software or computer peripherals
  • Perform site preventative maintenance on computer equipment and systems
  • Perform project work as assigned
  • Perform Maintenance Change Request (MCR) work as assigned
Skills & Requirements
  • Bachelor or Associate Degree in Information Technology, Networking, Communications Technology, or related major OR equivalent work experience
  • Industry standard certifications are a plus (Microsoft, CompTIA, etc.)
  • Experience with computer systems, computer equipment including peripherals, mobile technology, or network/client-server troubleshooting, installation, or maintenance
  • Knowledge of all Windows Operating Systems, UNIX, LINUX, MAC, and various mobile operating systems
  • Familiarity with imaging techniques and software
  • Basic electrical troubleshooting, robotics, PLC, fire alarm panels, IP cameras, and fiber is a plus
  • Excellent design and analytical skills
  • Excellent communication skills
  • Ability to work independently, as well as cooperate with others in team efforts
  • Must work within designated normal office hours - Monday-Friday, 40 hours/week - at the Corporate Office in Eau Claire, WI (remote work is not offered)
  • Must be willing to work overtime as needed
  • Candidates must be eligible to work in the United States, presently and in the future, without sponsorship
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