General Manager, Airport Customer Experience

American Airlines Portland, Maine
manager customer experience operations team security airlines safety compliance regulatory manages management pwm family
March 19, 2023
American Airlines
Portland, Maine

Location: Portland Intl Jetport (PWM-TRML)

Additional Locations: None

Requisition ID: 66188


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • This job is a member of the Field Stations Team within the Customer Experience Division.

  • Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.

What you'll do

  • This particular position will oversee the operations, and fulfill the stated responsibilities of General Manager, at multiple Stations to include PWM and BTV

  • Assess and executes appropriate resources to optimize station performance

  • Monitors, reviews and reports station performance

  • Understands the importance of safety, compliance and regulatory standards associated with flight operations

  • Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders

  • Coordinates closely with local airport authorities and government agencies to ensure organization s priorities, objectives and concerns are effectively represented

  • Directs, manages, and oversees, daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders

  • Manages scheduled, off-scheduled and charter flight operations and meet performance goals

  • Acts as liaison between the Company and various organizations

  • Evaluates, identifies and recommends process improvement changes for a dynamic operational environment

  • Oversees, monitors and controls budget and manages overall financial administration

  • Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service

  • Assumes responsibility of employee management including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development

  • Maintains company standards of safety and security

  • Partners with vendors and contractors

  • Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor s degree in related field or equivalent work experience

  • 4 years airline operations experience

  • 2 years in supervisory or management capacity

  • Track record of exceptional supervisory, leadership and motivational skills

Preferred Qualifications- Education & Prior Job Experience

  • Knowledge of managing an operating budget

Skills, Licenses & Certifications

  • Demonstrated time-management skills with proven ability to handle multiple projects while meeting deadlines

  • Outstanding organizational abilities

  • Ability to work cohesively with collective bargaining units

  • Understands the importance of safety, compliance and regulatory standards associated with flight operations

  • Ability to resolve issues with internal and external customers

  • Uses sound business judgment to make key decisions

  • Effective conflict resolution skills

  • Skilled in Microsoft Office software (e.g. Word, Excel, Access, PowerPoint )

  • Takes initiative to act upon and adapt to a fast-paced environment

  • Valid US drivers license

  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).

  • Must be able to secure appropriate airport authority and/or US Customs security badges

  • Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

  • Health Benefits: On day one, you ll have access to your health, dental, prescription and vision benefits to help you stay well. And that s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

  • Wellness Programs: We want you to be the best version of yourself that s why our wellness programs provide you with all the right tools, resources and support you need.

  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life s journey? Feel free to be yourself at American.

Additional Locations: None

Requisition ID: 66188

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