Customer Support Specialist
Order
Las Vegas, Nevada
customer support
vendors
customer support
team
helpdesk
zendesk
remote
b2b
marketplace
mission
buying
buying businesses
payments
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September 29, 2022
Order
Las Vegas, Nevada
Company Description
- Document and resolve customer issues using our helpdesk software, Zendesk.
- Collect data on customer issues and work with management to help detect trends. Your input will help shape client experiences and improve retention.
- Collaborate internally and with our vendor partners to facilitate a positive client order experience and resolve any issues with orders and returns.
- Work with our Account Managers to escalate and resolve recurring client issues and client pain points.
- Promote the voice of the customer internally, and pass feedback along that helps prevent and resolve customer issues with the platform.
- Become a product expert and use your expertise to educate users and elevate our client experience.
- An empathetic, customer-centric mindset - you make client problems your problems!
- The ability to represent Order and be the voice of the company while working with vendors or clients in a professional manner.
- Exceptional verbal and written communication skills. You re able to take complex situations and concepts and explain them clearly to others.
- Excellent analytical and problem-solving skills. You re naturally curious and apply creative thinking to solve problems.
- An ability to effectively prioritize, give and receive feedback, and work effectively as a team to solve client issues.
- A knack for quickly changing context, identifying and addressing new issues as they arise.
- 1+ years of customer support or related experience, especially in a SaaS or e-commerce business or startup.
- Experience working with CRM and Helpdesk systems such as Zendesk and Salesforce.
- Experience working with Google Suite, Slack, or any cloud-based, or other online platforms.
- The ability to work efficiently and independently in a remote (temporary work from home) environment.
- A competitive compensation package including stock options
- Robust medical, dental, vision, and wellness benefits
- Flexible time off and remote work policies
- Employer-sponsored 401(k)
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