IT Support Specialist

Coastal Automotive Holland, Michigan
plex technical insurance software server manufacturing helpdesk hardware infrastructure administration office 365 amtech active directory
December 4, 2022
Coastal Automotive
Holland, Michigan
FULL_TIME

About the Opportunity

This is a terrific opportunity in a mid-sized, growing Automotive manufacturing company. Ideal candidates will bring work ethic, hustle and a desire to grow and learn and the maturity to help us create an emotionally healthy place to work.

Essential Job Responsibilities

  • Helpdesk: Provides support ‘helpdesk’ support and troubleshooting on the full range of IT topics including hardware, software, and infrastructure. Configures new hardware to company standards, installs applications and provides basic user training.
  • System and Network Administration: Supports the administration of enterprise software and networks including but not limited to; Office 365, Amtech, Plex, QuickBooks and Active Directory.
  • Standards: Supports organization policies and standards to minimize risk and optimize organization performance. Provides input and support to establish or improve information technology strategies, policies, and procedures.
  • Productivity Applications: Champion departmental execution of projects through tools such as the MS Office Suite to drive collaboration and transparency through the organization.
  • PLEX System: Develop processes and standards for all activities through PLEX and educate others to help optimize the utility of the system. Ensure best practices and standards are documented.
  • Project Management: Supports the implementation and improvement of IT technologies and the associated business processes. Research application capabilities and configuration options and provides guidance to power users and managers
  • Professional Competence: Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Perform other duties as necessary in support of business objectives. This document provides guidance and is not intended to limit the thinking and creativity of the person in this role.

Requirements

  • Must be able to travel when needed to Rochester Hills, Michigan
  • Associates degree in Computer Science, Information Systems or Desktop Support. Bachelor's degree and/or technical certificate a plus
  • Experience with Plex or Amtech a plus
  • MCSE-level technical aptitude with Microsoft client and server technologies, including Windows Server 2008/2012/2016, Active Directory, Group Policy, Remote Desktop Services, SQL Server, Windows 10 servicing
  • Experience managing and deploying Microsoft Office 365 technologies
  • Experience with scripting technologies, particularly PowerShell and batch files
  • Technical aptitude with network configuration and management, including VLANs, IP subnetting, DHCP, DNS, NAT and firewall rules, IPsec VPN’s, layer 4/7 Load Balancers, Wide-Area Networks, Wi-Fi networks
  • Understanding of Software-as-a-Service (SaaS) and Infrastructure-as-a-Service (IaaS) cloud resources
  • Must be able to work periodically in manufacturing floor conditions
  • Solid understanding of customer service principles
  • Strong interpersonal communication skills

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Work Location: One location


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