Implementation Consultant

ECI Software Solutions Minneapolis, Minnesota
consulting software erp eci manufacturing design training community microsoft management distribution operations data
October 10, 2022
ECI Software Solutions
Minneapolis, Minnesota
FULL_TIME
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.



To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.



Overall Objective:

Successfully implement and provide ongoing consulting for customers utilizing ECI’s Manufacturing ERP software, creating an exceptional customer experience.



Essential Job Functions:

On-site consulting at customer facilities, or Virtual consulting for:



New Customer Implementations:


  • Drive success

  • Requirements gathering / existing process review

  • Data migration and data formatting recommendations

  • System configuration and setup

  • New process design and definition using industry best practices

  • Systems design and fit-gap analysis

  • Creative solutions for application and workflow design

  • Train accounting personnel on best practices within the ERP

  • Concept validation/user acceptance testing

  • Pre-implementation system testing

  • Go-live implementation tasks and post-go-live consulting

  • Consulting recap/activity reporting


Application (Functional) Consulting Services:


  • Continuous Improvement

  • Advanced module training and implementation

  • Consult on industry best practices to improve processes

  • New employee training on existing customer processes within the software

  • Resource changes or needs for increased consulting services

  • Training for customizations, integrations, or third-party applications

  • Business Gap analysis within current systems and/or processes

  • Current and future business initiatives


Internal Responsibilities:


  • Follow all internal processes, procedures, and methodologies

  • Assist sales and support (on occasion)

  • Perform other duties including but not limited to: User conference presentations, team meetings, knowledge base updates, and methodology improvements

  • Manage administrative tasks including weekly time sheets, recap reports, and expense reports in a timely, complete, and accurate manner


Ongoing Learning, Development, and Internal Leadership


  • Attain product certifications as required

  • Mentor and train new consultants as necessary

  • Participate in community events, user groups, and social media to build brand awareness and foster new relationships


Perform other duties as assigned by leader



Qualifications:


  • Bachelor’s or Master’s degree in business, accounting, information systems or equivalent

  • Strong ERP product knowledge, 3-5 years ERP consulting experience

  • Ability to travel up to 80% within the US & Canada (valid driver’s license and/or passport)

  • Understand common industry business practices in manufacturing, operations, distribution, and finance

  • Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person

  • Excellent organizational skills, attention to detail, delivers high-quality work, self-motivated and an internal desire to succeed

  • Excellent presentation and written/oral communication skills targeted to effectively present information to C-level management, public groups and/or boards of directors

  • Possesses a professional presence suitable for direct client interaction by telephone

  • Experience with Microsoft SQL Server a plus

  • Experience with Crystal Reports and Dashboards a plus

  • Proficiency in Microsoft Office products and Microsoft Windows

  • APICS/CPIM certification a plus

  • Experience with E2 (JobBOSS²), M1, or JobBOSS a plus

  • ISO Lead Auditor Certification a plus


In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

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