Bilingual Customer Service Specialist - PART TIME

San Juan Medical Center is a new growing family practice specializing in the primary care of children and adults.

We are a forward thinking entity that is driven through our mission of providing superior customer service, utilizing technology to improve our practice and creating a great work environment through a positive culture.

Our practice is currently seeking to fill our PART TIME front desk position with an experience candidate whom is bilingual, personable, outgoing, professional and dedicated.

The position is critical to our practice and will play an integral role in the tone of our culture as well as our client interactions. We offer a great work / life balance, great work environment, paid time off, employee discounts and great pay depending on experience.

RESPONSIBILITIES:

Greeting patients professionally both in person and on the phone

Quickly answering or properly referring questions and issues

Optimizing provider schedules and patient satisfaction with efficient scheduling

Notifying providers of patient arrivals

Ensuring availability of treatment information by retrieving and updating patient records

Verifying financial records and collecting patient charges while filing and expediting third-party claimsPerform all duties within HIPAA regulations.

REQUIREMENTS:

Bilingual (Spanish/English)

High School Diploma

Minimum 1 Year Experience in a customer service setting

Previous experience with Microsoft Outlook, Word & Excel

Innovative thinker with strong conceptual and problem-solving skills.

Meticulous attention to detail with the ability to multi-task.

Strong organizational, administrative, and planning skills.

Ability to work under pressure and react effectively to emergency situations.'
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Work Remotely

• No

Job Type: Part-time

Pay: $13.00 - $15.50 per hour

Schedule:

• 8 hour shift
• Weekend availability

COVID-19 considerations:
All customers are required to wear masks.

Work Location: One location