Bilingual On-site Customer Service Representative

Abby Connect Las Vegas, Nevada
bilingual customer service customer service representative representative receptionist calls team lingual written customer experience cost verbal communication communication
Job DescriptionWere hiring! For the role of Receptionist Bi-lingual/SpanishEmployment Type: Full-timeFLSA Status: Hourly Non-ExemptDepartment: ReceptionistReports to: Receptionist Team LeadWhat you will do:Abby Receptionists are responsible for providing a premium service experience to our clients callers. An Abby receptionist is our clients receptionist, an extension of their offices that afford them the ability to stay present to their business at hand while we handle incoming calls in the clients preferred manner. We are currently looking for a full time energetic, friendly receptionists to add to our growing company. We function in a very fast-paced environment, the successful candidate must be reliable and dependable.Essential Skills:Create excellent caller experiences that make meaningful connections with customers and callersBe outgoing, professional, and have a friendly personalityHave excellent written and verbal communication skills, including proper grammar and spellingAbility to clearly communicate with diverse audiences via phone and emailBe able to multi-task in a fast-paced environment using multiple technologies between two computer screensProfessional demeanor and respect for team members, contributing to a diverse and vibrant workplaceBe coachable, take direction and constructive feedback in a positive wayKPIs (Key Performance Indicators):Maintain a call volume of 160-180 calls per day.Achieve a consistent metrics score of 85%Achieve an average caller hold time of under 30 seconds.Maintain a call answer time of 5-7 seconds or below.Qualifications/Skills:Bi-lingual Spanish/English fluent in written and spoken1-3 years in a customer service role in a fast-paced premier setting focusing on a great experienceAble to consistently handle at least 150 incoming calls dailyAble to sit for long hours at a timeMust be computer literate using Microsoft Office, and web-based systemsType at least 45 words per minuteAble to work some holidaysWilling to submit to a drug and background checkAbout Abby Connect:Abby Connect provides live receptionist services to small businesses and professionals throughout the United States and Canada. We have been answering calls for over 16 years and have a track record in the industry for providing the best customer experience for a fraction of the cost of hiring an in-house receptionist. We are headquartered in Las Vegas with a newly opened second location.Mission StatementOur mission is to serve as a premium solution for the clients frontline team, consistently providing unparalleled customer-centric experiences.Our Core ValuesExcellenceWe take pride in our work and hold ourselves to optimal standards for delivering exemplary customer experiences.IntegrityWe accept responsibility and ownership for ourselves and our work by being transparent and reliable.PassionOur love for what we do is personified through positive energy and authentic expression.UnityWe are a selfless and humble team. We depend on each other, foster creativity, leverage our strengths and have fun while doing it.GrowthThrough innovation and creativity, we collaborate to solve challenges and advance our businessInclusivenessWe are all accountable and we contribute to our overall success. Regardless of the title held, your contribution is an asset to the wholeEqual Opportunity Employer:Abby Connect is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Abby Connect does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, or military service.Job Type: Full-timePay: $15.00 - $16.00 per hourCompany DescriptionAbby Connect provides live receptionist services to small businesses and professionals throughout the United States and Canada. We have been answering calls for over 16 years and have a track record in the industry for providing the best customer experience for a fraction of the cost of hiring an in-house receptionist. We are headquartered in Las Vegas with a newly opened second location.

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