Engineer III, Field Service

Job Title: Field Service Engineer III

New Jersey, US, Full-Time Internal/External

When you re part of the team at Thermo Fisher Scientific, you ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you ll be supported in achieving your career goals.

How will you make an impact?

Come join the world leader in serving science! At Thermo Fisher, you will do important work, and be valued and recognized for your performance. Collaborating with a team of dedicated service professionals, you are the ambassador of Thermo Fisher and at the frontier to enable our customers to make the next scientific breakthrough for a cleaner, safer and healthier world.

What will you do?

From sample to knowledge to results, the Chromatography and Mass Spectrometry business develops and manufactures leading-edge chromatography and mass spectrometry instruments, consumables, and software solutions for customers working in the analytical sciences (routine testing markets) and scientific research. Our complete workflow solutions enable productivity and efficiency for customers performing food and beverage testing and manufacturing, environmental and industrial testing, biopharma QA/QC, toxicology, and anti-doping. For scientific research customers, our products support a range of focus areas, including proteomics, metabolomics, drug discovery, and clinical research.

The main focus is the troubleshooting, repair, preventive maintenance and installation of Thermo Laboratory Automation (LAI) products and selected 3rd party equipment at customer sites. A second strong priority is passionate about customer relations activities intended to generate sales of Thermo LAI Customer Support Services and Service Contracts to customers in this engineer s area. Also required to perform on-site training relative to system service, maintenance and basic operation of Thermo LAI systems.

Laboratory Automation Product line:

• Provides fully automated robotic workflow for Drug Research and Discovery
• Provides full range of robotic products for Instrument loading applications, Application Workstations up to fully coordinated robotic systems
• Automated solutions are implemented at Pharma, Biotech and Academic Research centers
• Target applications are primary and secondary screening applications such as High Efficiency Screening, High Content Screening and Cell research applications (STEM cells, Pathway Analysis, Genomics, Proteomics and systems biology studies)

How will you get here?

• Perform on-site troubleshooting, maintenance, repair and installation on all Thermo LAI products and selected 3rd party instrumentation.
• Perform on-site training relative to system service, maintenance, and basic operation of Thermo LAI systems.
• Answer telephone calls and email from customers with lab system service questions or problems related to software, hardware, or instrumentation.
• Build strong customer relationships with the continual focus on promoting the use of Customer Support Services and generating sales of Service Contracts.
• Generate quotes for any service parts the customer may require and any service calls if needed.
• Prepare contract proposals and related documentation. Initiate, promote and complete the sale of the contract.
• Keep track and maintain local spare parts inventory.
• Diagnose problems over the phone and/or with the use of PC Anywhere. Where vital, follow up with on-site work or dispatch third-party service providers for on-site work. Follow up to ensure problems were resolved to the customer s happiness.
• Actively supervise the status of contract, warranty and T&M install customers. Track and schedule on-site PM.
• Provide a forecast of service activities at the beginning of each month to Team Leader for review.
• Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, Field Service Reports, and Service Work Orders, and Quotes.
• Perform additional duties or work on projects as deemed necessary

Education

• Minimum educational requirement is an associates technology degree in Mechatronics, Electro-mechanical engineering, Electrical or Mechanical engineering, or other related discipline or equivalent work-related experience

Experience

• Minimum of 5 years practical experience in field service or troubleshooting software and lab equipment
• Valid driver s license and passport
• Must be able to travel at least 100% of time, including regular 3 to 5 days onsite visits

Knowledge, Skills, Abilities

• Working proficiency of Momentum software features and operations is a plus
• Mechanically comfortable with blueprint reading / drawing knowledge
• Troubleshooting skills
• Prior project management experience is a plus
• Excellent interpersonal and communication skills
• Organization, planning and time leadership skills

What do we offer?

• The role offers flexible work hours. We offer competitive remuneration, bonus plan scheme, healthcare, and a range of employee benefits.
• Thermo Fisher Scientific is the world leader in serving science. We offer employment with an innovative, future-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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