Sitel - Las Vegas

Job description

We're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group® , one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Financial Customer Support Representatives to support high-volume inbound customer service projects for our industry-leading financial services client.*

As a trusted employer, we'll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying, you'll complete our video interview where we'll get to know each other better. Be sure to look for an email from interviews@ for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group® has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

Required qualifications, skills and experience

This position is a remote position however it does require you to live within 50 miles of our Las Vegas, NV. location.

Desired qualifications, skills and experience

• You are 18+ years of age
• You have a high school diploma or GED
• You can pass a criminal background check and drug screening

• You are eager to advance your career with a reliable company
• You work well with a team or independently

About the Job

• Handle inbound service calls and provide accurate account and financial product information
• Understand and strive to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Multitask and navigate through multiple systems
• Read client legal disclosures verbatim

About SYKES

• Work with Us and You'll Enjoy:
• Hands-on, 100% paid training
• Work from home benefits include saving time, money, and the environment
• Tuition assistance
• Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off

Every time a Sitel customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.