Healthcare Call Center
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Job Description
We are looking for a Call Center Representative that will be the liaison between our company and patients. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify patient needs, clarify information, research every issue and provide solutions and/or alternatives
• Distribute incoming faxes to appropriate parties
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets
Requirements
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Patient focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school diploma