Guest Service Associate
European Wax Center
Orland Park, Illinois
guest service
guest service
wax
strut
skin
sales
procedures
shapes
feeling
radiant
selling
closing
reservation
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July 20, 2022
European Wax Center
Orland Park, Illinois
- Guest Service Associate Job DescriptionPosition Title: Guest Service AssociateReports To: Center ManagerClassification: Hourly Non-ExemptSupervises: NoneFull Benefits: Available after 90 days with qualifying minimum hours worked.
- Compensation: Competitive base +BonusesPosition Summary:The role of a Guest Service Associate (GSA) is to represent European Wax Center in a professional and consistent manner while upholding the company's core values.
- The Guest Service Associate is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude.
- A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a Guest Service Associate shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin.
- Please note that this is a sales position.
- Duties and Responsibilities:Responsible for selling wax passes.
- Responsible for all opening and closing procedures of the center.
- Responsible for managing the flow of guests in and out of the center and assisting with questions as needed.
- Responsible for managing the Reservation Book regarding the guest's requests and associate's availability.
- Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing.
- Responsible for educating all guests on European Wax Center's product portfolio, Strut 365 and demonstrating products on guests.
- Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
- Responsible for educating guests on current in-center promotions.
- Responsible for checking their schedule on a weekly basis.
- Responsible for arriving to work on time wearing the appropriate dress code and name tag.
- Responsible for following all corporate policies and procedures.
- Participation in community events and street team marketing when requested.
- Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
- Participate on Strut Bloomfire by actively commenting on questions and posts.
- Responsible for creating a memorable guest experience by utilizing EWC terminology, and tailoring the scripts and standard responses while working in the location.
- Responsible for maintaining and exceeding center and individual goals.
- Responsible for center cleanlinessOther duties as assigned.
- Knowledge and Skill Requirements:Ability to work flexible days and hours.
- Ability to work weekends.
- A positive, friendly, upbeat and personable demeanor.
- Ability to receive and implement feedback.
- An ability to work independently with limited supervision.
- Ability to work in a fun, fast-paced environment.
- A professional appearance at all times.
- A strong desire to work with others and engage new associates with energy and enthusiasm for EWC.Ability to communicate effectively through written and verbal interactions.
- Ability to learn and operate a POS systemFull understanding of the EWC values, vision and strategy.
- Sales experience is preferredOpen and flexible scheduleThe duties of this position may change from time to time.
- North American Wax Company LLC and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers.
- This job description is intended to describe the general level of work being performed.
- It is not intended to be all-inclusive.
- We believe that everyone is entitled to a fair shot!
- No matter who you are, lets chat!
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