Technical Support Specialist

Remote IT Solutions Remote
technical technical support technical team remote security configuration client service technical issues accountability hardware software driver’s license
August 24, 2022
Remote IT Solutions
Baltimore, Maryland

We are actively recruiting a full-time Technical Support Specialist/Associate to join our dynamic, friendly, hardworking team and to provide remote and on-site support to our valued clients. The successful candidate will be engaging, personable, reliable, knowledgeable, and detail-oriented, and MUST BE located in the greater Baltimore, MD area.

Candidate Qualifications:

  • BS/BA in Information Technology, Computer Science, or relevant field (Preferred)
  • 3+ years’ experience in a customer-facing/client-service role within a computer/network support environment (Required)
  • Ability to directly support 200+ end-users (including a variety of high-level executives/clients)
  • Proven aptitude to independently research, diagnose, troubleshoot, and resolve a variety of technical issues
  • Experience with and the ability to create/write clear & accurate technical documentation
  • Demonstrated track record of urgency, reliability, and accountability · Exceptional follow-up and interpersonal (oral and written communication) skills
  • Professional and customer-oriented, with critical-thinking skills, and the ability to work autonomously as well as part of a team
  • Valid and unrestricted driver’s license and a reliable vehicle
  • Dedicated home office space (This is a Remote position, with required travel to various client sites in the Baltimore area)

Position Duties/Responsibilities:

  • Independently Troubleshoot hardware/software/configuration/technical issues (received via ticketing system, email, phone, or in-person), resolving to client satisfaction in an appropriate time frame
  • Provides installation & configuration support of Wireless Access Points, Switches, Battery Backup Units, Workstations, Mobile Devices (phones / tablets), Local and Network based Printers independently
  • Proficient in setting up Local and Active Directory based user accounts including Managing Security levels and Principles, as well as Login scripts
  • Configures, Administers, Troubleshoots, and Manages: Network Attached Storage (e.g. Synology), Centrally Managed Anti-Virus Technologies (e.g. Webroot), Common network services such as TCP/IP, DNS, DHCP
  • Provides exceptional service while adhering to contractual Service Level Agreements (response time)
  • Utilizes knowledge of common network commands, utilities, ports and protocols
  • Documents configuration additions, changes, and revisions in a timely and thorough manner
  • Maintains confidentiality, integrity, & security of clients’ data by adhering to security standards
  • Demonstrates flexibility and ability to manage multiple/shifting priorities
  • Supports team with client installation assistance, and client-related projects
  • Provides education to and knowledge-sharing with colleagues and client end-users
  • Performs detailed and prompt (daily) time-tracking for all work performed
  • Contributes to team effort by participating in team meetings and sharing technical knowledge
  • Collaborates and Communicates clearly and professionally with internal and external stakeholders including teammates, clients, and 3rd party vendors
  • Maintains professional and technical knowledge by staying up to date with latest/current/relevant technology related to networking, storage, server and client operating systems, Active Directories, wireless and wired connectivity, and security/intrusion software/hardware

Other IMPORTANT Details:

  • This is a TELECOMMUTE POSITION with on-demand Baltimore-area client site visits
  • Seeking someone flexible to work 8am-5pm (with occasional/additional outside-business-hours on-call requirement)
  • Position requires Lifting (up to 50 lbs), Sitting, Standing, Driving, and Dexterity
  • Background check required
  • Relocation and sponsorship NOT available
  • Competitive salary commensurate with experience/knowledge
  • Other benefits include a relaxed work environment, room for growth and development, paid time off, paid holidays, training, etc.
  • Remote IT Solutions is dedicated to superior client service and is an Equal Opportunity Employer

About Remote IT Solutions:

Remote IT Solutions, LLC, is a Baltimore-based company that specializes in the successful integration and support of business network technologies. Our Team provides network and computer-related support services to small-to-medium sized organizations in the acquisition, distribution, installation, and support of computer and network systems nationwide. We are driven by a set of core values and beliefs, which include respect, honesty, integrity, accountability, dedication, kindness, courteousness, compassion and above all, a customer-driven mindset.

Work Remotely

  • Yes

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year


  • 401(k)
  • 401(k) matching
  • Flexible schedule
  • Health insurance
  • Paid time off


  • 8 hour shift
  • Monday to Friday
  • On call

COVID-19 considerations:
Work is primarily remote (at home) but when on-site at client sites, all appropriate Covid-19 precautions (masks, hand-washing, etc.) are followed.


  • Customer service: 3 years (Required)
  • IT Troubleshooting: 3 years (Required)

Work Location: Multiple Locations

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