Technical Trainer, Service

Tesla Sunnyvale, CA
technical trainer training technical vehicles communication learning automotive electric vehicles facilitation consultation management maintenance
March 6, 2023
Sunnyvale, CA

The Technical Training Instructor for Service position requires someone with exceptional ability to assess needs, develop & deliver appropriate training solutions, and build strong working relationships and manage regional stakeholders. Individuals must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding of electric vehicles. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor. The Technical Training Instructor for Service will take responsibility for ensuring their service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner

  • Partner with Regional Service Managers, Service Managers, and Service Coaches to identify training and development needs within their region(s).

  • Develop readiness targets for critical training that align with regional strategies.

  • Develop Region and Service Center-specific learning plans to ensure regions meet both readiness targets and associated business metrics.

  • Serve, coach and mentor Service Coaches within market to enhance core capabilities and ensure continuous process improvement.

  • Develop learning solutions in close consultation with Service, Sales, and Delivery.

  • Provide ongoing training and development support to ensure a problem-solving mindset is applied and effectively utilized across Service.

  • Provide service specific training to Tesla Service on electric vehicles equipped with complex automotive/electromechanical systems (powertrain, passive restraint system, steering/suspension/brakes, thermal management).

  • Provide specific & general training on high voltage DC systems.

  • Develop and deliver technical training solutions equipping service employees to perform roles safely and to Tesla standards.

  • Maintain expert knowledge of: methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles.

  • Develop training in close consultation with Service, FTS, and Service Engineering.

  • Partner with Service Coaches to validate skill and expertise of service employees.

  • Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Tesla's objectives.

  • Manage the operations of the training hub including, but not limited to: training schedule, inventory maintenance, facilities management, daily operations, etc.

  • Coordinate training schedule with hotel partners and service field

  • Degree from a University, Certificate program in Automotive Technology, or the equivalent in experience and evidence of exceptional ability

  • Proactive, flexible, confident, professional, and self-directed in a fast-paced environment.

  • Thrives working independently; also able to contribute strongly as a member of a high performing team.

  • Strong ability to collaborate and serve as a partner/consultant to regional leadership and staff.

  • Demonstrated ability to lead complex problem-solving activities and initiatives.

  • Strong facilitation and interpersonal communication skills required.

  • Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working in a customer-facing role.

  • Tech savvy - able to expertly use a full suite of office and learning technologies

  • Ability to travel at least 50% of the time.

  • Must have a valid Driver's License.

  • Valid Passport preferred

  • Experienced technician and/or technical training facilitator, Tesla Service experience strongly preferred.

  • Strong automotive system repair knowledge and training experience.

  • Ability to read, interpret, and explain mechanical drawings and electrical schematics.

  • Experience with environmental and safety requirements a plus.

  • Must be at least 18 years of age

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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