Ops Research Perf & Strategy Consultant

Southwest Airlines Dallas, Texas
ops research strategy management revenue pricing strategy yield management cost research analysis airlines operational
March 11, 2023
Southwest Airlines
Dallas, Texas
Department: Revenue Management

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

All of Southwest s People come together to deliver on our Purpose; Connecting People to what s important in their lives through friendly, reliable, and low-cost air travel. The Operational Research Performance & Strategy Consultant supports the Revenue Management Department by incorporating yield management, pricing, and technology concepts with commercial goals to maximize revenue while maintaining our low-cost brand. This role improves the base forecast and optimization of the Revenue Management System through consistent innovation. The Operational Research Performance & Strategy Consultant is a collaborative problem solver and strategic thinker who is excited about the opportunity to drive the future of Revenue Management.

As an Operational Research Performance & Strategy Consultant , you can expect:

Knowledge of Alteryx , SQL, and Tableau may be beneficial to transitioning to this role, but are not required.

Fly for free, as a privilege, on any open seat on all Southwest flights your eligible dependents too.

Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*

Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.* *

Explore more Benefits you ll love: swa.is/benefits

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Job Summary

Responsible for ensuring daily air revenue generation meets or exceeds Company goals while maintaining our low cost brand. This is accomplished by ensuring the Revenue Management System has the most accurate inputs and is calibrated accordingly. Recommends and executes full-scale strategic changes based on statistical analysis and simulation modeling. This role works across multiple customer groups and cross-functional Teams to align Revenue Management strategies with Company initiatives and activities.


Incorporate Yield Management, Pricing, and Technology concepts with Commercial goals to enable Revenue Management to maximize revenue while maintaining our low cost brand

Enable Yield Management and Pricing to be more effective and efficient by consulting on difficult problems, being a subject matter expert in a host of area and improving the base forecast and optimization of the Revenue Management System

Identify opportunities for revenue generation and drive decisions on Revenue Management, Commercial and Enterprise projects based on complex analysis with support from Leader

Seek opportunities within normal scope of work and proactively make recommendations based on system knowledge and analysis to improve revenue performance and meet Revenue Management goals

Represent Revenue Management in cross-Team discussions and Enterprise initiatives, with some direct Leadership involvement

Act as a Project Leader with responsibility for performing research, data mining, developing conclusions and presenting findings to Senior Leaders for discussion and evaluation

Present and communicate occasionally to Revenue Management Senior Leaders and Vice President directly

Train and mentor more junior analysts within the Revenue Management

May perform other job duties as directed by Employee s Leaders

Knowledge, Skills and Abilities

Advanced knowledge in Yield Management, Pricing, reservation systems, Global Distribution Systems, forecasting systems and optimization

Advanced skills with Microsoft products: Excel (pivot tables, VBA and slicers), Access, Outlook, Teams, etc., advanced skills in SQL and database management and working knowledge of JAVA or Python or Alteryx

Skilled in innovation specifically in the Revenue Management & Pricing space

Ability to quickly make sense of, combine, and organize information into meaningful patterns, present this data and provide in meaningful formats so others may continue analysis

Ability to tell when something is wrong or is likely to go wrong, which may not involve solving the problem, only recognizing there is a problem

Ability to understand the implications of new information for both current and future problem-solving and decision-making

Ability to identify and solve complex problems at times this involves developing unusual or clever ideas but at its core this is using logic and reasoning Education

Required: High School Diploma or GED


Advanced level experience, expansive and far-reaching knowledge in:

Yield Management including theory, strategy and practice (customer demand, bid price controls, dual RBD, etc.)

Pricing including theory, strategy and practice (Fare Basis Codes, ATPCO rules, etc.)

Reservation Systems, Global Distribution Systems

Working with large and complex datasets

High level analytical problem solving



Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Ability to work extended hours as needed (occasional night and weekend work)

Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information

  • 401(k) match contributions are subject to the plan s vesting schedule and applicable IRS limits

** ProfitSharing contributions are subject to plan s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

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