Bilingual Customer Service Agent

Job description

Join our team at Worldwide Flight Services as an Bilingual Airline Customer Service Agent!

The Airline Customer Service Agent (CSA) performs all aspects of airport and passenger service functions, including making reservations and preparing and issuing tickets and itineraries. Additionally, the CSA meets aircraft at the gate or loading area when enplaning and deplaning passengers. The CSA also prepares, completes, and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures. The CSA also plays a crucial role in maintaining a safe environment.

Required Skills:

• MUST speak English and Spanish Fluently


• Must be able to provide world-class customer service to all customers and passengers.


• Hear and respond to customers in a professional manner.


• Ability to speak and be understood while giving direction/information to passengers.


• Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.


• Computer and/or keyboard knowledge and experience is a must.


• Ability to stand and walk for an eight-hour shift.


• Must be able to lift up to 50 pounds.


• Twisting, turning, stooping, bending, reaching, and gripping required while checking baggage throughout the shift.


• Must be willing to wear uniform and insignia as prescribed by the Company.


• Personal appearance and grooming that will present a favorable corporate image is a must.


• Report to work on a regular and timely basis.

Required Experience:

• At least 18 years of age.


• High school diploma or equivalent.


• Computer/keyboard experience.


• Demonstrates qualities of leadership, initiative, and judgement.


• Excellent interpersonal and communication skills.


• Must have ability to work under pressure.


• Flexible to work various shifts, including days, evenings, nights, weekends and holidays.


• Ability to read, write, and fluently speak and understand the English language.