Guest Services Specialist

Aston Carter Rochester, Minnesota
patients team training safety security pm accommodation recruiter clinic engaging personnel policy enforcement traffic flow
March 19, 2023
Aston Carter
Rochester, Minnesota
**Will receive pay raise after 6 months!!


This role serves as the first point of contact for patients or visitors at the hospital and clinic. This team is responsible for ensuring the safety and security of patients, guests, and employees.

- Greet and welcome visitors and patients

- Verify and validate patient/guests appointments and destination

- Direct and guide visitors and patients to locations throughout the hospital

- Establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other personnel

- Ensure policy enforcement and monitor traffic flow within the building

- Effectively de-escalating conflict or stressful situation

- May monitor metal and weapons detector to ensure safety of the hospital

- Other administrative duties as assigned

Work Environment

+ This role will sit at one of the main entrances to the hospital with other team members. Some entrances 2-3 specialists other entrances can have 10 specialists.

+ Each specialist will have a work station with a laptop, hand sanitizer, masks, and visitor passes to hand out.

+ Some entrances are busier than other but will be interacting with patients and guests throughout the day. Most of their day will be spent sitting/being stationary.

+ Working Schedule: Rotating 12 hour shifts; 6 AM - 6 PM

+ Example Schedule: Work Wed, Sat, Sun, Mon; Off T, W; Work Th, F; Off Sat, Sun, Mon

+ Training: 1 month of classroom style training to ensure they are ready to work on their own.

+ Training Schedule: M-F; 8 AM - 5 PM

+ Will move to their schedules after training.

+ This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and/or weekend with rotating days off.

Additional Skills & Qualifications:

+ HS Diploma or GED required

+ Problem solving and de-escalation experience

+ Security or military experience, preferred

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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