Field Service Technician

Flowbird Seattle, Washington State
field service technician technical travel maintenance training field service troubleshooting health procedures manager insurance upgrade
January 2, 2023
Seattle, Washington State


Field Service Technician


To install, repair, upgrade, perform preventive maintenance, monitor performance, and provide technical/user training for Flowbird parking meters and related equipment. Be the main point of service contact with assigned customers and ensure that products and services are promoted accordingly.

Roles & Responsibilities

  • Technical troubleshooting, testing, installation, and software upgrade projects for meters and related systems, including support to other technicians and customers.
  • Handle customer calls and initial qualification of issues by various communications media with limited supervision.
  • Conduct service calls on meters to troubleshoot issues towards diagnosis and resolution.
  • Provide excellent customer service and care of equipment to ensure customer satisfaction.
  • Ensure all parts and items required are available prior to a site visit to avoid unnecessary travel.
  • Validate correct functionality of equipment to ensure safe and continuous operation.
  • Maintain a spreadsheet of assigned customers indicating the assigned tier, dates when monitoring was performed, and an overall health assessment.
  • Develop action plan to address outstanding issues raised from monitoring.
  • Serve as Flowbird’s subject matter expert for all meter programs, processes, and procedures; provide training and support to new customers and technicians as needed.
  • Follow up with open service tickets on a daily basis to ensure issue resolution; ensure service tickets are updated for billing purposes.
  • Ensure preventative maintenance schedules are observed for all contractual obligations.
  • Ensure that all repair data is correctly transferred to the database upon completion of an intervention; escalate bug reports and verified quality deviations within Flowbird.
  • Maintain service vehicle, inventory, and equipment; manage and control sufficient stock (spares) to maintain the product within the area of operations.
  • Approximately twice per year, spend one week at the main office assisting the Help Desk, acquiring advanced technical training.
  • Regularly update and maintain technical documentation used to perform basic tasks, (maintenance manuals, spare parts catalogues etc.).
  • Propose procedural and product improvements relating to the repair process and preventative maintenance.
  • Observe all rules relating to health, safety, security, and risk management.

Reviewed and Revised 02.2021

Physical Demands

  • Moderate physical activity performing somewhat strenuous daily activities of a primarily production/technical nature, including lifting up to 50 pounds.
  • Outdoors, exposed to changing weather conditions (i.e., rain, sun, snow, wind, etc.).
  • Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
  • Operate a motor vehicle as required.

Education and Experience

  • Bachelor’s degree in Engineering
  • Minimum 3 years’ experience in installing, troubleshooting, and repairing pay stations for Transit and On-Street parking equipment using internet compatibility, etc.
  • Proven communication skills handling customers, in introducing and training on equipment as well as emergency situations
  • Experience in field service operations

Fundamental abilities:

Thought process:

  • Investigate the root causes of failures
  • Compile a proposal for a technical solution if necessary with guidance from the support team.
  • Validate the solution.
  • Be precise in all actions.
  • Able to make basic decisions.

Inter-actions & relationship:

  • Able to work autonomously with a minimum of support from technical or management personnel.
  • Maintain a good relationship with the customer despite any difficulties associated with the product.
  • Listen to customer needs.
  • Be pro-active when dealing directly with the customer.
  • Be responsible for the Flowbird image when meeting the customer.


  • Travel frequently to customer sites.
  • Work remotely and autonomously.
  • Schedule intervention in accordance with contractual commitments, taking into account traffic constraints, customer, and equipment availability.
  • Be prepared to work and travel outside of the main geographical region of operation.
  • Maintain a full driving license within the operating region.

Skills required:

Primary knowledge:

Reviewed and Revised 02.2021

  • Respond to a customer request, perform the analysis and decide the action required (in agreement with the direct manager).
  • Repair in compliance with internal established procedures and methodology.
  • Manage activities depending on importance, be able to set up priorities.
  • Communicate effectively with the customers and keep them informed before, during, and after any intervention, even in difficult situations.
  • Communicate regularly with the direct manager.
  • Communicate with all team members and share valuable experience.
  • Good oral and written communications skills.
  • Be a confident driver in various situations and conditions.

Technical skills (languages, technical practices, laws…):

  • Electro-mechanical skills (assembling, disassembling, hand & power tools)
  • Technical and functional knowledge related to Flowbird products and systems.
  • Knowledge related to repair processes, troubleshooting, and fault finding.
  • Ability to troubleshoot communication problems between machines and servers.
  • Ability to exchange information.
  • Ability to work autonomously.
  • Ability to work under pressure.
  • Ability for self-learning and an understanding of product evolution.
  • Knowledge relating to internal procedures.
  • Knowledge relating to HSE legislation.
  • Computer literate.

Reports to

Field Service Manager

Reviewed and Revised 02.2021

Job Type: Full-time

Pay: $22.00 - $25.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift


  • Driver's License (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: On the road

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