Bilingual Assistant Manager

America Cash Advance Centers, Inc. Kissimmee, FL
bilingual assistant manager sales marketing csm procedures meeting management financial manager operations regulations
  • We are a nationally recognized, fully licensed financial services company with over 1,500 locations and online lending services.
  • We are currently seeking bilingual candidates with excellent verbal and written communication skills in English and Spanish for our fast paced center location!
  • Position SummaryThe Assistant Center Manager (ACM) role is a performance based, hands-on, customer-focused role that is responsible for assisting the Center Sales Manager (CSM) in handling the center's daily operations, including doing so in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices.
  • This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management.
  • In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales.
  • This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
  • In the absence of a CSM, this position would be required to perform all CSM responsibilities.
  • Job ResponsibilityCustomer Service, Sales, & Marketing: Actively lead and assist employees in meeting the center's performance metrics as defined by management.
  • Understand, recommend, and sell financial products and services to customers.
  • Build strong relationships with current and prospective customers, in person and over the phone.
  • Manage customer concerns, and actively participate in customer transactions.
  • Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
  • Operations, Compliance, & Collections: Assist the CSM in managing the P to meet all budgeted numbers and in meeting management's expectations related to center performance.
  • Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations.
  • Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards.
  • Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation.
  • Perform and document collection calls, field visits, and any other approved collection activities.
  • Complete other duties as assigned.
  • Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.
  • Interim supervisor in the absence of the CSM.Job Responsibilities Cont. Education RequiredHigh School Diploma or equivalent required; some college preferred.
  • Experience RequiredSales and customer service experience required, or equivalent experience.
  • Two years of experience in one or more of the following areas is preferred: sales, retail, banking, or collections.
  • Physical RequirementsStanding for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
  • CompetenciesCompliance/IntegrityCustomer CentricityDependabilityInterpersonal SkillsResilienceResults/AccountabilitySales SkillsWorking with Diverse PopulationsTravelMust have a valid driver's license and access to insured, reliable transportation.
  • Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.
  • AttireThe Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes.
  • Employees should dress accordingly to their business.
  • OtherMust be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check where required by state law, reference check, and drug test.
  • Regular and punctual attendance is required.
  • Schedules may be changed as needed to accommodate business needs.
  • Overtime may be required.
  • Must meet all applicable state and local regulatory requirements.
  • In some states, you may be required to become a notary upon request (at the Company's expense).
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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