Bilingual Assistant Manager

America Cash Advance Centers, Inc. Kissimmee, FL
bilingual assistant manager sales marketing csm procedures meeting management financial manager operations regulations
December 18, 2021
America Cash Advance Centers, Inc.
Kissimmee, FL
Full-time
  • We are a nationally recognized, fully licensed financial services company with over 1,500 locations and online lending services.
  • We are currently seeking bilingual candidates with excellent verbal and written communication skills in English and Spanish for our fast paced center location!
  • Position SummaryThe Assistant Center Manager (ACM) role is a performance based, hands-on, customer-focused role that is responsible for assisting the Center Sales Manager (CSM) in handling the center's daily operations, including doing so in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices.
  • This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management.
  • In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales.
  • This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
  • In the absence of a CSM, this position would be required to perform all CSM responsibilities.
  • Job ResponsibilityCustomer Service, Sales, & Marketing: Actively lead and assist employees in meeting the center's performance metrics as defined by management.
  • Understand, recommend, and sell financial products and services to customers.
  • Build strong relationships with current and prospective customers, in person and over the phone.
  • Manage customer concerns, and actively participate in customer transactions.
  • Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
  • Operations, Compliance, & Collections: Assist the CSM in managing the P to meet all budgeted numbers and in meeting management's expectations related to center performance.
  • Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations.
  • Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards.
  • Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation.
  • Perform and document collection calls, field visits, and any other approved collection activities.
  • Complete other duties as assigned.
  • Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.
  • Interim supervisor in the absence of the CSM.Job Responsibilities Cont. Education RequiredHigh School Diploma or equivalent required; some college preferred.
  • Experience RequiredSales and customer service experience required, or equivalent experience.
  • Two years of experience in one or more of the following areas is preferred: sales, retail, banking, or collections.
  • Physical RequirementsStanding for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
  • CompetenciesCompliance/IntegrityCustomer CentricityDependabilityInterpersonal SkillsResilienceResults/AccountabilitySales SkillsWorking with Diverse PopulationsTravelMust have a valid driver's license and access to insured, reliable transportation.
  • Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.
  • AttireThe Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes.
  • Employees should dress accordingly to their business.
  • OtherMust be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check where required by state law, reference check, and drug test.
  • Regular and punctual attendance is required.
  • Schedules may be changed as needed to accommodate business needs.
  • Overtime may be required.
  • Must meet all applicable state and local regulatory requirements.
  • In some states, you may be required to become a notary upon request (at the Company's expense).
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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