District Manager
Alabama Tanning, LLC, A Palm Beach Tan Franchisee
Ozark, Alabama
manager
store
sales
operations
communication
team
operating
palm
pbt
cost
people
customer service
manager
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September 26, 2022
Alabama Tanning, LLC, A Palm Beach Tan Franchisee
Ozark, Alabama
Job Description
Direct, coordinate and oversee Palm Beach Tan operations within a district to ensure specific and direct alignment with companywide goals. Accountable for all aspects of PBT operations, including adherence to PBT quality standards, systems and procedures. Direct stores with sales-building as a continual focus. Responsible for monitoring and controlling costs including labor, cost of sales, sales revenue and profitability. Responsible for recruiting, hiring, developing and maintaining the highest quality staff. Work collaboratively with all Palm Beach Tan operators and support personnel and ensure timely and effective communications on all projects and initiatives. Able to see the Big Picture on any issue.
Key Performance Elements/Essential Functions:
PEOPLE:
Excellent verbal and written communication skills.
Thorough knowledge of retail/customer service environments.
Establish open, candid and trusting relationships with store managers and staff, demonstrating respect for diversity and differences; develop and demonstrate a collaborative team approach at all levels.
Focus continually on the customer needs; actively seek customer feedback with a view to process improvement and clarification of existing communication channels.
Establish challenging performance standards and support team members in the attainment of those goals; create enthusiasm, a feeling of investment in the company, and a desire to excel.
Conduct regular one-on-ones with each store manager to ensure goals are achieved on a timely basis, and to support the development and success of each team member.
Build strong teams with complementary strengths; identify and address staffing issues, including scheduling, promotions, staffing ratios and turnover.
Plan for effective succession management including training and development for all individuals to ensure ongoing company growth.
Assist with facilitation of management development workshops and conferences.
SALES:
Provide specific strategic direction to the stores under your operation. Communicate these strategies to ensure consistency with Operations and goal alignment.
Conduct regular store visits and follow-up with all managers and staff. Present feedback to the store managers accordingly.
Protect the integrity of operating systems including strict adherence to all operating and HR standards.
Demonstrate ability and knowledge to identify problems and suggest solutions in accordance with quality operating standards and HR policies.
Ensure through communication to operations leadership group of all district projects and initiatives; seek input, feedback and sign-off for every project from Regional Manager.
Create plans of action and steps for improvement to ensure continual district growth, progress and profitability.
PROFITS:
Plan and direct implementation of performance targets.
Work with stores to ensure the implementation of in-store policies and programs. Ensure proper execution of all systems accordingly.
Monitor and direct all store level costs including labor, cost of sales and expenses. Communicate effectively with store managers on a regular basis regarding financial and budgeting issues,
Work to eliminate inefficiencies in the stores, guiding the teams toward appropriate action using concept resources.
Set aggressive financial goals for the operations, and continually look for ways to drive down costs without compromising exceptional customer service, technical product and equipment specifications, and standards.
Make timely and sound decisions, considering a variety of potential solutions and diverse relevant factors (people, sales, quality, profit), make decisions under conditions of uncertainty.
Compensation: $40,000.00 - $45,000.00 per year
Key Performance Elements/Essential Functions:
PEOPLE:
Excellent verbal and written communication skills.
Thorough knowledge of retail/customer service environments.
Establish open, candid and trusting relationships with store managers and staff, demonstrating respect for diversity and differences; develop and demonstrate a collaborative team approach at all levels.
Focus continually on the customer needs; actively seek customer feedback with a view to process improvement and clarification of existing communication channels.
Establish challenging performance standards and support team members in the attainment of those goals; create enthusiasm, a feeling of investment in the company, and a desire to excel.
Conduct regular one-on-ones with each store manager to ensure goals are achieved on a timely basis, and to support the development and success of each team member.
Build strong teams with complementary strengths; identify and address staffing issues, including scheduling, promotions, staffing ratios and turnover.
Plan for effective succession management including training and development for all individuals to ensure ongoing company growth.
Assist with facilitation of management development workshops and conferences.
SALES:
Provide specific strategic direction to the stores under your operation. Communicate these strategies to ensure consistency with Operations and goal alignment.
Conduct regular store visits and follow-up with all managers and staff. Present feedback to the store managers accordingly.
Protect the integrity of operating systems including strict adherence to all operating and HR standards.
Demonstrate ability and knowledge to identify problems and suggest solutions in accordance with quality operating standards and HR policies.
Ensure through communication to operations leadership group of all district projects and initiatives; seek input, feedback and sign-off for every project from Regional Manager.
Create plans of action and steps for improvement to ensure continual district growth, progress and profitability.
PROFITS:
Plan and direct implementation of performance targets.
Work with stores to ensure the implementation of in-store policies and programs. Ensure proper execution of all systems accordingly.
Monitor and direct all store level costs including labor, cost of sales and expenses. Communicate effectively with store managers on a regular basis regarding financial and budgeting issues,
Work to eliminate inefficiencies in the stores, guiding the teams toward appropriate action using concept resources.
Set aggressive financial goals for the operations, and continually look for ways to drive down costs without compromising exceptional customer service, technical product and equipment specifications, and standards.
Make timely and sound decisions, considering a variety of potential solutions and diverse relevant factors (people, sales, quality, profit), make decisions under conditions of uncertainty.
Compensation: $40,000.00 - $45,000.00 per year
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