Staff Technical Writer - Opportunity for Working Remotely - Charlotte - 28206

As you join VMware, you will help grow a company that makes meaningful and significant technology solutions and is committed to being a "force for good" in technology. Our mission is to become the trusted foundation for accelerating innovation in an unpredictable world. VMware software is essential for making the applications and devices your family and friends use every day a reality. Which means your work is essential for transforming everywhere. Why will you enjoy this new opportunity? Work collaboratively with other product team members to create and maintain documentation that helps VMware's customers achieve their goals in working with complex software. Join a team of experienced technical communicators who are dedicated to the success of the team and to VMware’s customers. Contribute to a rapidly developing multi-cloud solution that enables IT administrators to manage cloud and IT resources while ensuring compliance with business practices. Use this opportunity to broaden your technical writing skills and to learn the best practices for researching, writing, and delivering documentation at VMware. Learn how to employ a minimalistic approach to documentation by anticipating customers’ questions and by providing answers where and when they are needed. Your enthusiasm and passion for providing high-quality technical content will have a direct affect on our documentation and on our customers' experience with the product. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? Complete the onboarding tasks and tools training for producing VMware documentation, and for understanding the legacy documentation toolset from which we are migrating. Learn about the VMware GemFire product features and customer use cases. Begin to experience the responsibilities of a technical writer, including attending daily standup meetings with your writing and engineering teams. Gain proficiency with the authoring tools as you progress through the training. Complete writing assignments that will be evaluated by your mentor. At 12 months you will work more independently to deliver new and updated content for your assigned product features, and you will have: Achieved proficiency with the authoring tools. Developed a solid working relationship with your development and product management teams. Fine-tuned your ability to research technical topics and interview subject-matter experts. Contributed your ideas for improving the customer’s experience with your writing team. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Create content for experienced technical users (developers) as well as administrators and operators who deploy and maintain a large distributed software system. Collaborate with software developers, product managers, writers, information architects, quality engineers, user interface designers, and technical support engineers to develop and review information. Use Markdown and Git to author high-quality information on schedule. Incorporate customer feedback and suggested improvements into core content. Work with both open source and proprietary content, bringing both sources together for differing product goals. What is the leadership like for this role? What is the structure and culture of the team like? The technical writers report to a Manager as part of the Information Experience (IX) organization. For this role, you will work with another experienced writer mentor on daily activities and work assignments to create documentation for multiple products related to GemFire caching and the open source Geode project. The technical writers work independently and coordinate their work with one another and with their development teams. One team member has the role of Lead writer and works with the team to ensure that consistent organization and content guidelines are defined. After onboarding and coming up to speed with our team and processes, you will be expected to take the Lead on several product documentation sets. Where is this role located? Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. You will be expected to live within 0-4 time zones of the primary location. What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Employee Stock Purchase Plan Medical Coverage, Retirement, and Parental Leave Plans for All Family Types Generous Time Off Programs 40 hours of paid time to volunteer in your community Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities Financial contributions to your ongoing development (conference participation, trainings, course work, etc.) Wellness reimbursement and online fitness and wellbeing classes Due to the Biden Administration issuing an Executive Order (EO) that effectively mandates COVID-19 vaccination for all U.S. based employees of federal contractors and subcontractors, all U.S. based VMware employees will be required to have their final vaccination dose (e.g., second dose of Pfizer or Moderna, or single dose of J&J) by January 4, 2022. Specifically, this means that all U.S. based VMware employees will need to be fully vaccinated by January 18th, 2022, or by their first date of employment if after that date, subject to legally required accommodations. Category : Engineering and Technology Subcategory: Technical Writing Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2021-12-01 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.