Customer Support Specialist

Our clients are looking to hire a few new employees to their chat support team and are interviewing ASAP!

Title: Call Center Agent

Shift: Training Mon-Fri 8-5

Following training > must be flexible with any shift, preferred shift is not guaranteed

Sunday - Thursday 8-5 or 3-12

Tuesday - Saturday 8-5 or 3-12

Location: Fully Remote

Placement: Contract to hire, 6 months

Client is wanting all contractors to go permanent with the company as long as performance and attendance metrics are met!

Expected Start Date: April 10th

Description: Become a "text expert" via company systems to communicate directly with casual mobile consumers providing knowledgeable, professional customer support driving casual consumers to the best product option for their needs

• Help promote sales while establishing quick repour and answering customers product inquires
• Actively listen to customer needs and preferences to make accurate and appropriate product recommendations
• Create an amazing customer experience to build customer relationships and establish trust
• Clarify customer information/specific needs based on preliminary quizzes to ensure that you are providing the assistance that will be best geared towards the individual
• When applicable, upsell additional products and make recommendations to customers
• Provide timely and professional service

Previous work experience: Nike, footlocker, finish line, dicks sporting goods, REI, LL Bean, New Balance, Reebok, Adidas, Under armour, merrell, Chaco

Skills: Customer service, customer support, customer care, communication and people skills, organizational and interpersonal skills, retail sales, retail customer service, interpersonal skills, Sales

Additional Skills & Qualifications:

Experience with athletic footwear or interest in running/sports/hiking

Retail/sales experience in the industry

Organization skills

Leadership abilities

Experience Level:

Entry Level

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.