Creighton University Card Services Technical Specialist

Do you love the challenge of learning and using new software while at the same time helping people with issues related to the technology?  Do you love to solve problems and help others?  Are you organized and able to prioritize work?   Would you love to bring all those traits and become a critical asset to a premier university?    

Come join Creighton University’s Card services team.  Be the front-line person who issues our student, faculty, and staff badges; the person who loads JayBuck$ to our card holders’ cards; the person who answers our students and employees questions about building access, card values and much more.   

 We are looking for someone who is technically savvy, organized, has a great attitude and is able to interact with a wide range of individuals and personalities.    

Summary:

Under direct supervision of the Associate Director of Card Services, the Card Services department oversees issuing employee badges and facility access to campus buildings to include athletic and recreational facility use.  They are responsible for the operation of the JayBuck$ program, which facilitate retail purchases and dining plans.

As a Card Services Technical Specialist you will be responsible for:

General duties:

• Provides telephone reception, directs to appropriate person/department, and follow up on pending matters


• Monitor generic email account and address issues as reported; [email protected]


• Maintain documentation; ensure accuracy/completeness of paperwork for various audits


• Maintains and organizes confidential correspondence and file system.


• Trains federal work study students, set expectations for tasks, processes, and customer service


• Knowledge of iClass and ISO credentials and their use in other campus applications


• Manage checkout of handheld Student life POS/readers


• Collaborate with the Business Service Center to ensure all order/credit card requirements are met


• Work closely with departments/vendors across campus to ensure compliance with policy, procedure, and application restrictions


• Help to create informational marketing materials such as flyers and posters for events; Summer Preview, Welcome Week and special carding events


• Partner with University Communications and Marketing to submit a project for new card designs annually


• Use manufacturer applications to configure and update readers: e.g. mag stripe, iClass

Technical Skills:

Typo3

• Update department websites for Card Services

Digital Signage

• Create new slides using PowerPoint and implement into production.

EpiSuite Card Production

• Issue new or replace cards using numerous criteria and card formats
  
  
  
  
  • contractors, students, faculty, and staff
  
  
  • other programs; Athletic Campus, summer conferences, lockout cards
  
  
  
  


• Insert/update data using csv files


• Test integrity of cards to ensure working order using RFID and mag stripe scanners


• Create/edit card formats and implement into production


• Partner with MyIT to update relevant database information/errors


• Process distance learning applications as needed


• Monitor and order card printing consumables

Atrium

• Generate reconciliation and usage reports


• Import/Export csv files


• Gather and summarize data into reports; board stored value and attendance


• Address requests for refunds/withdrawals including issuing DPR or draft vouchers

POS/Infor (Vivonet)

• Accept cash, check, credit/debit card, JayBuck$ transactions at POS for Card Services


• Provide meal plan/stored value balances


• Prepare and submit daily deposits for POS/Card Services


• Reconcile daily credit card transactions against Controllers settlements for POS and StudentLink

Genetec

• Build cardholder groups and access rules; assign individuals/doors/schedules as necessary


• Create schedules


• Enable/disable first person in-rule


• Enable/disable double tap rule


• Setup users


• Investigate and resolve challenges
  
  
  
  • Reader, credential, and rule failures
  
  
  
  


• Prepare routine/ad hoc reports for door and credential activity


• Ensure data integrity
  
  
  
  • Import/Export csv files
  
  
  • Credential; ISO, iClass, PIN, and/or biometrics
  
  
  
  

Liaison between Creighton and Prime Communications for service requests and resolutions

Qualifications:

Associate’s degree and two years of related work experience, or equivalent combination of education and experience



Knowledge, Skills, Abilities:

 

• Strong organizational skills with attention to detail and knowledge of technology while working under minimal supervision


• Ability to operate computer and various software packages


• Knowledge/familiarity with Typo3, Digital Signage, EpiSuite Card Production, Atrium, POS/Infor (Vivonet), and Genetec prefered, but will train the right person.


• Ability to complete administrative/clerical responsibilities


• Interpersonal/human relation skills and ability to work with a diverse group of customers Strong customer service skills


• Strong written and verbal communication skills


• Ability to operate computer and various software packages Ability to complete administrative/clerical responsibilities

Physical Requirements:

Seeing: 75 – 100%

Hearing: 75-100%

Standing/Climbing/Mobility: 0-24%

Lifting/Pulling/Pushing: 0-24% (pound: lbs.)

Fingering/Grasping/Feeling: 75 – 100%

Travel: 0-24%

Exposure to Blood Borne pathogens: No



AAP/EEO Statement:

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.



Disclosure Statement:

This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.