TAX TAG CLERK I-Alpharetta/Sandy Springs

Fulton County Alpharetta, Georgia
tax sandy springs tax education data customer service procedures legal accounts payments motor vehicle ownership administrative
January 25, 2024
Fulton County
Alpharetta, Georgia
FULL_TIME






Job Details
TAX TAG CLERK I-Alpharetta/Sandy Springs




This listing closes on 1/21/2024 at 11:59 PM Eastern Time (US & Canada).













Salary


$38,060.00 - $57,090.00 Annually







Location




VARIOUS LOCATIONS IN FULTON COUNTY, GA








Job Type


FULL-TIME







Job Number


2005614.01.16.2023A








Department


TAX COMMISSIONER







Opening Date


01/16/2024








Closing Date


1/21/2024 at 11:59 PM Eastern Time (US & Canada)

















  • Description


  • Benefits


  • Questions










UNCLASSIFIED POSITION VACANCY IS IN THE TAX COMMISSIONER'S OFFICE
LOCATIONS: 11575 Maxwell Rd., Alpharetta, GA 30009             7741 Roswell Road NE, Sandy Springs, GA 30350 
(training is 6-8 weeks in the Main Office at 141 Pryor Street, Atlanta, GA)NON-NEGOTIABLE SALARY: $42,818 

Minimum Qualifications:
High School Diploma or GED required; supplemented by one year of experience in administrative, recordkeeping, or customer service work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required: Must be bondable.
Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.
Examination:
The examination will consist of an evaluation of education and experience accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.
ALL APPLICATIONS MUST BE COMPLETED IN FULL BEFORE THEY ARE SUBMITTED. PLEASE REVIEW ALL APPLICATIONS FOR ACCURACY AND MAKE ALL CORRECTIONS BEFORE SUBMITTAL BECAUSE ERRORS CAN RESULT IN NOT MEETING THE MINIMUM QUALIFICATIONS. WE DO NOT ACCEPT ADDITIONAL INFORMATION AFTER APPLICATIONS ARE RECEIVED BY THE DEPARTMENT OF HUMAN RESOURCES MANAGEMENT.
 



Purpose of Classification:
The purpose of this classification is to perform specialized, administrative, and customer service duties within assigned tax office. Responsibilities may include the processing of taxes, tags, titles, registrations and disabled placards for customers, mortgage companies, and dealerships; investigating and resolving problems related to tax accounts and tax code interpretations; and preparing reports from computer system data. This classification is distinguished from the Tax Clerk II in that this class provides direct customer service and general assistance to taxpayers in the assigned tax office, whereas the latter resolves the more difficult questions and issues and is responsible for a specific tax program.
 

Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Provides customer service: assists customers in-person, by phone, or by mail/email; provides information and answers questions and concerns; responds to open records request in accordance with legal guidelines; investigates and resolves questions, issues, and technical problems related to tax accounts, tax code interpretation, and Tax Commissioner's procedures; directs to appropriate department or individual as necessary.

Manages money: verifies money inventory at the beginning of the day; verifies all money transactions through calculation and computer prints appropriate tallies and documentation; and weighs money and verifies amounts before turned in at the end of the day.

Receives property tax payments, fines and fees: verifies accuracy of amount, tax district, address, and proper exemptions on tax bills; utilizes appropriate system, i.e. motor vehicle, property tax, solid waste, timber tax, mobile homes to ensure that correct amount is collected;  verifies that checks are written for the correct amount, made payable to Fulton County Tax Commissioner's Office, dated within 60 days of transaction, signed by the maker, and have a matching legal and numerical amount; ensures tag number and daytime phone number of taxpayer are written on the check; receives cash and gives appropriate change; and reconciles daily activity and balances.

Analyzes, interprets and evaluates information obtained from State Motor Vehicle Records and other legal instruments to determine legal ownership and proper course of action regarding motor vehicle registration and titling: verifies that sufficient documents have been presented to identification, proof of residency, correct ownership, and perfection of lien; issues license plates types; issues correct year decal and  handicap decals as mandated; monitors assigned inventory to insure correct issuance is made.

Analyzes, interprets and evaluates information obtained from tax digest to print property tax bills, solid waste bills, mobile home bills, timber tax bills, and collect property tax payments; processes and validates payments and issue receipts using IAS Tax System; verifies legal status of property tax liabilities to administer accounts according to Local, State, and Federal laws and regulations; determine whether liens have been issued or transferred on delinquent accounts; pulls lien documents to determine if paid in full; stamps and signs paid, satisfied and canceled as appropriate and submits to Courthouse; reconciles daily activity and balances.

Conducts research to resolve complex tax issues: responds to taxpayer correspondence; interacts with customers regarding issues concerning tax issues regarding tax bills, tax laws and regulations, city and county ordinances, solid waste procedures, assessments and valuations, exemptions, bankruptcy, widow years' support, condemnations, liens, rejected payments, and other tax related issues; refers difficult questions to supervisor/manager for resolution.

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: reviews and edits tax and ownership data in tables and printouts; receives and reviews various documentation, which may include bills, adjustments, ownership documentation, court documents, checks, renewal notices, cash, and other items related to work assignment; reviews, completes, processes, forwards or retains as appropriate.

Prepares or completes various forms, reports, correspondence, and other documentation: prepares and presents reports for meetings and special projects; according to area of assignment may prepare adjustments, control logs, disposition sheets, spreadsheets, payment plans, statistical reports from computer system data, and others as required; and maintains computerized and/or hardcopy records.


Additional Functions:
Performs other related duties as required.



Performance Aptitudes:
Data Utilization: Requires the ability to determine, calculate, tabulate, or summarize data/information, following a prescribed plan requiring the exercise of some judgment. Includes performing subsequent actions in relation to these computational operations.

Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form.  Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change



IT IS THE POLICY OF FULTON COUNTY THAT THERE WILL BE EQUAL OPPORTUNITY FOR EVERY CITIZEN, EMPLOYEE AND APPLICANT, BASED UPON MERIT WITHOUT REGARD TO RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, GENETICS, AGE, DISABILITY OR SEXUAL ORIENTATION.



















01




The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications.
We do not accept additional information after your application has been received by the Department of Human Resources Management.

Do you accept these conditions?


  • Yes

  • No








02




What is your highest level of education completed?


  • High School Diploma or G.E.D. Equivalent

  • Some College

  • Associate Degree

  • Bachelor Degree

  • Master Degree

  • Doctoral Degree

  • None of the Above








03




If you have received some college credits related to this position, but DID NOT receive your degree, how many college credits did you earn?


  • 0 - 29 Semester Hours

  • 30 - 59 Semester Hours

  • 60 - 89 Semester Hours

  • 90 -119 Semester Hours

  • 0 - 44 Quarter Hours

  • 45 - 89 Quarter Hours

  • 90 - 134 Quarter Hours

  • 135 - 179 Quarter Hours

  • Does not apply








04




Select the option that best describes your work experience in administrative, recordkeeping, or customer service.


  • 0 to 5 months

  • 6 months less than 1 year

  • 1 year or more








05




Do you have cash handling, check handling, or cash register experience?


  • Yes

  • No








06




Do you have computer software experience?


  • Yes

  • No








07




If yes to the previous, please describe the software used.









08




Do you have experience working for the State of Georgia Motor Vehicle or any other Tag Office?


  • Yes

  • No








09




If yes to the previous, please describe your experience.









10




Are you bi-lingual?


  • Yes

  • No








11




If yes to the previous, please list languages.









12




Do you have leadership experience?


  • Yes

  • No








13




If yes to the previous, please describe your experience.







* Required Question










Agency
Fulton County
Phone

(404) 613-6700



Website
http://www.fultoncountyga.gov




Address


141 Pryor Street

Suite 3030






Atlanta, Georgia, 30303









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