Patient Access Director

Ensemble Health Partners Richmond, Virginia
director health revenue revenue cycle cycle leadership healthcare operational communication people financial team management
March 28, 2023
Ensemble Health Partners
Richmond, Virginia
Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Director Of Patient Access

The Director of Patient Access is responsible for administering, coordinating and reviewing the performance of patient access functions within their specific region. This includes admitting, OP registration services and ED Registration services (24/7) and numerous entry points. Responsible for identifying and implementing strategies to improve processes, promote operational efficiency, enhance the patient experience and meet regulatory compliance guidelines. This requires active engagement and collaboration with operational, leadership and staff. Critical responsibilities in this role include the achievement of annual and periodical goals for significant statistical indicators of patient access performance and support the organizations' overall financial performance. Will work to promote standardization and alignment with the overall vision of the organization. Travel required.

Provides vision, leadership and operational oversight for on-site Patient Access staff within a specific region or market. Will provide direction to all admitting and registration teams across all entry points. This includes establishing positive, collaborative relationships with operational leaders at these specific sites within the Region. Collaborates with the executive-level and revenue cycle leadership to set initiative goals, pinpoint opportunities to fortify the patient experience, and develop effective patient access operations both in reporting and dyad reporting.

Actively leads and/or participates in modernizing Patient Access. This includes but is not limited to: goal setting, tracking and reporting of metrics, development and implementation of action plans to achieve goals like Revenue Cycle Initiatives (RCIs), the review and implementation of new technologies, standardization of policies and processes and development of communication tools, both for staff and internal customers.

Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos. Develops and maintains an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals. Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary. Promotes team-building relationships in all areas of responsibility. Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.

Accountable for a comprehensive and effective communication strategy within the facility and/or market that promotes Employee Engagement, which includes enhanced employee productivity and morale. Communication style should promote a common understanding of the facility / market, vision, strategy and accountabilities. Promotes a culture of two-way communications and creates opportunities for staff participation. Staff should have regular assessments and educational opportunities. Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process.

Leads the development of process improvement projects and ensures resources and timelines adhere to the department budget. Establishes, maintains, and modifies work standards for all activities under direct control.

Manages the budget.

Required minimum education:

4 year degree.

Required minimum experience:

4-8 years in a leadership role, prior Patient Access experience, financial and project management experience, experience in healthcare provider finance operations or similar service environment required. Strong communication, organizational, interpersonal, and customer service skills required. Able to work in a fast-paced environment. Demonstrates proficiency in Microsoft Office applications.

Ensemble Health Partners is an equal opportunity employer.

We ll also reward your hard work with:
  • Great health, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • Paid time off
  • Tuition reimbursement
  • And a lot more

Join An Award-winning Company

Three-time winner of Best in KLAS 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards
  • Innovation
  • Work-Life Flexibility
  • Leadership
  • Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
  • Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
  • Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
  • Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
  • Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected]

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