Customer Service Weekly Walk-In Interviews

Customer Service Representative

Both English and Bilingual Spanish openings are available

From $25 to $30 per hour (English only)*

From $26 to $32 per hour (Bilingual English / Spanish)* 
(* Includes estimated year-end profit sharing)

• Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.

• Communicate with customers via phone, email and chat.

• Solve customer problems and find best possible solutions.

• Help customers navigate Uline's website and place orders online.

• Provide knowledgeable answers to questions about products, pricing and availability.

• Respond to shipping inquiries and answer order status questions.

• High school diploma or equivalent. Bachelor's degree preferred.

• Desire to provide the best possible experience for our customers.

• Thrive in a fast-paced environment.

• Bilingual candidates must be 100% fluent in both English / Spanish (read, speak, write).

Customer Service Team Lead
From $30 to $38 per hour* 
(* Includes estimated year-end profit sharing)

• Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.

• Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.

• Evaluate quality, track results and provide coaching for increased success.

• Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.

• Complete performance reviews and assist with interviewing process for new Customer Service hires.

• Train reps to understand policies, procedures and products.

• Communicate policy updates and Uline information through team meetings and one-on-one sessions.

• Document coaching and development sessions.

• Handle escalated customer issues and provide weekly function support for customer interactions.

• High School diploma or equivalent required. Bachelor's degree preferred. 

• 3+ years customer service experience.

• 2+ years of experience in a leadership / supervisory role preferred.

Customer Service Department Manager
From $75,000 to $85,000 per year

• Manage daily operations of some departments in Customer Service.

• Assist in setting and monitoring performance standards and quality.

• Work with Operations and Workforce Management to determine staff hours and number of personnel required.

• Review daily and weekly reports and make recommendations for improving productivity and efficiencies.

• Coach and develop team leads and / or trainers to ensure customer service excellence and a strong company culture.

• Audit phone, email, chat and other customer interactions.

• Partner with other departments to ensure customer needs are met.

• Manage disciplinary processes, complete performance reviews and make hiring decisions for customer service reps.

• Perform process audits to ensure adherence to procedures and recommend process improvements.

• Handle escalated customer issues and provide weekly function support for customer interactions.

• Bachelor's degree.

• 3 to 5 years customer service management experience.

• Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

Customer Service Management Trainee
From $28 to $33 per hour* 
(* Includes estimated year-end profit sharing)

• Manage and lead a team of customer service reps on a daily basis. 

• Participate in a rotational training program covering all aspects of customer service management. 

• Set goals and provide mentoring / coaching. 

• Perform quality monitoring on team members and provide feedback. 

• Audit department processes and identify areas for improvement. 

• Assist in the recruiting process to fill customer service positions.

• High school diploma or equivalent required. Bachelor's degree preferred.

• Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking. 

• Strong track record of customer-focused service and attention to detail. 

• Prior leadership / management experience is a plus. 

Benefits

• Complete insurance coverage includes medical, dental, vision and more.

• 401(k) with 5% employer match.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center with complimentary personal trainers.

• Beautifully maintained walking trails.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

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