Retail Development Manager Express - San Diego South

T-Mobile Berkeley, California
retail manager mobile sales manager dealer dealers retail rdm compliance accommodation team brand
March 11, 2023
Berkeley, California
Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond.
Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!

Job Overview
At T-Mobile we are customer obsessed, and that customer obsession along with the business results it drives comes to life in our stores.
The Retail Development Manager (RDM), Express Stores position works with leadership at 3rd party or Dealer stores in an assigned market and is responsible for influencing and driving those' Dealer stores' sales results, while providing guidance, instruction, and feedback to the Dealers to ensure the T-Mobile brand and customer experience is represented by the Dealers in a way consistent with our standards.
This includes assessing the operation of the Dealers' stores to ensure compliance with all company policies and procedures.
A successful RDM will utilize performance data for dealers to identify and influence Dealers, while also establishing and maintaining relationships with Dealer employees that will permit the RDM to influence the Dealer's performance.
The RDM reports to the Sr Manager, Express Stores.

Job Responsibilities:

  • Analyzing and leveraging performance reports to understand, discuss, and influence sales performance against established targets and KPIs.
  • Observing and assessing store operations, staffing protocols, and customer interactions and then providing feedback to address opportunities for improvement.
  • Ensuring that Dealer complies with merchandising and collateral requirements and all representations of the T-Mobile and Metro by T-Mobile brand so that they are in compliance with T-Mobile Dealer standards; if not in standard, devises action plan to address non-compliance and and improve compliance going forward.
  • Strategize with internal T-Mobile partners such as Account Managers and Ops Managers, as well as the Sr Manager, Express Stores on opportunities that can be addressed at broader levels with Dealer owners (Principals) and HQ teams.
  • Monitor competitive distribution, product and promotions, and advertising in the marketplace in order to provide input into the strategic planning process for this channel.
  • Education:
  • High School Diploma/GED (Required)
  • Bachelor's Degree (Preferred)
  • Work Experience:
  • 4-7 years Related sales experience including indirect/direct/retail/third party selling arrangements.
  • 2-4 years Experience of successfully managing direct reports.
  • Knowledge, Skills and Abilities:
  • Sales Management (Required)
  • Communication (Required)
  • Wireless (Required)
  • Licenses and Certifications:

At least 18 years of age
Legally authorized to work in the United States
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law.
The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson.
T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.


Travel Required (Yes/No):

DOT Regulated:

DOT Regulated Position (Yes/No):
Safety Sensitive Position (Yes/No):

California Pay Range :
$77,925.00 - $105,375.00

The pay range above is the general base pay range for a successful candidate in the state listed.
The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.
Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
For information about T-Mobile's amazing benefits, check out

Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

If you'd like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today!

T-Mobile USA, Inc.
is an Equal Opportunity Employer.
All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing . or calling 1-844-#-#.
Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Associated topics:
assistant manager, associate manager, department supervisor, leader, major gifts officer, manager, manager retail, principal, sales lead, supervise

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