Team Leader Access Care

United Health Services Binghamton, NY
team health team training insurance healthcare representatives encounter teamwork people providers patient care throughput
September 23, 2022
United Health Services
Binghamton, NY
FULL_TIME
Team Leader Access Care, Binghamton



United Health Services is seeking a Team Leader of Access Care to join our WMC Access Care Team in Binghamton, NY. The Team Leader of Access Care is responsible for ensuring staff follow their assigned schedule and workflow. This is a BENEFITS-ELIGIBLE position.



Shift: Days



Hours per week: 40



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Team Leader Access Care Overview



Ensure Access Care Representatives complete assigned tasks, ensure staff follow assigned schedule, maintain balance with patient throughput and increase staff knowledge by coaching and developing staff in all aspects of Access Care.



Team Leader Access Care Key Responsibilities and Expectations



Ensures Access Care Representatives are performing daily tasks, such as pre-registration, registration, denials, chart prep, order entry, audits, worklists, etc.



Assists in developing the Daily & On-call Schedule while ensuring appropriate staff levels are met



Completes tracking of collection of out of pocket expenses conducted by staff; ensure staff reach department goals monthly



Ensures each encounter prep worklist is completed daily by maintaining a high level of priority with the worklist. Focuses on having all encounters are prepped a minimum of 3 days prior to service



Establishes a two-way communication with staff, and patients focused on problem solving, and positive outcomes



Develops with Supervisor/Manager a training program and implements training elements to increase staff knowledge



Completes audits on staff to ensure educational opportunities are identified and training is provided accordingly



Ensures staff are trained appropriately on gathering the correct insurance, demographics and authorizations for every type of encounter



Ensures productivity standards are tracked and reported routinely/timely to management



Ensures call center abandonment rates do not exceed goals; and balances schedules to accommodate peak periods Identifies and pilots new programs, or process improvements within the department



Performs assigned day-to-day functions

Demonstrate commitment to organizational Values of Compassion, Trust, Respect, Teamwork, and Innovation



Position Qualifications



Minimum:

High School or equivalent



Preferred:

Bachelor’s Degree, or 5 years equivalent experience in lieu of degree

Certified Healthcare Access Associate (CHAA)



Employee Benefits at United Health Services



When you work at United Health Services, you become part of our family. We’re proud to offer competitive benefits and compensation to our employees who make an impact every day.



Health, dental, and vision insurance



Voluntary benefits, including cancer, pet, and life insurance



403(b) retirement plan with company match model



Immediate accrual of paid time off



Wellness program rewards and insurance discounts



Employee Assistant Program (EAP) counseling and concierge services

Free, extensive online training through HealthStream



About United Health Services



United Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York’s Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600 providers who are all committed to providing and supporting the delivery of exceptional patient care.



United Health Services employees and providers are “LOVED!” This means we’re Living Our Values Every Day. Here, you’ll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation.



About New York’s Southern Tier



As an employee of United Health Services, you’ll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We’re a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada.



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United Health Services in an Equal Opportunity Employer.



United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.

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