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Norcal Cannabis Company Pomona, CA
cannabis retail customer service health sales sales associate regulations cultivation delivering conduit connecting ownership informative
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The role of Sales Associate is focused on delivering customer service and success.

Not only are you the face of our company to our customers but you are the conduit by which new customers learn more about products available to them.

It is important to be comfortable as an educator and thrive on connecting our customers with the correct products to achieve whatever recreational or wellness result they are after.

It is important for the Sales Associate to follow SOP’s in order maintain a compliant retail experience as well as take responsibility for the overall cleanliness and appearance of the environment.

Awareness and Ownership is key...

Records, arranges, and packages patient orders
Maintains an organized environment and facility appearance
Provide consistent exceptional service for new and existing customers
Point of sale system entry
Respond to customer requests for information in a patient and informative way
Maintain a basic understanding of the products available within the retail location
Be able to follow best practices established by the store for customer engagement and compliance
Projects a positive image of the organization to employees, customers, industry, and community
Ability to build long term relationships with customers for referrals and repeat business

Required Skills
A minimum of 1 years in a customer service role in a retail or hospitality environment
Minimum 21 years of age (or as required by state regulations)
A minimum of a High School diploma is required
Intermediate-level math skills
Exceptional customer service skills
Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner
Strong computer-based skills
Dynamic interpersonal and communication skills
Ability to stand for long periods of time
Personal experience with cannabis

Desired Skills
Analytical skills to assess data, facts, and figures
Proven expertise and experience to accurately manage a register
Experience training new hires in a previous job
Experience as a “key holder” in a retail environment
Knowledge of the state’s cannabis regulations
5+ years in retail

About NorCal Cannabis CompanyNorCal Cannabis has been developing and shaping the legal cannabis industry since 2015 in the areas of cultivation, distribution and retail.

NorCal’s mission is to bridge the strong roots and rich heritage of the cannabis industry with the bright future and unlimited potential now available to companies that fully understand the intricacies of the business.

From seed to sale, our brands, products, and assets are meticulously developed from cultivation and manufacturing to delivery and retail.

Throughout the entire process, we value every element of the supply chain and proudly serve distributors, retailers and consumers across California.
We believe cannabis is a force for good, and will make positive impacts to society, the economy and the environment.
The history of cannabis and social reform go hand in hand.

We honor the struggles of the past by building a better future.

NorCal Cannabis recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other protected statuses as required by applicable law.

We believe that in our differences, we find strength.
We are committed to equality, diversity, multiculturalism, and inclusion.

We know we will always have to work to contribute to making our world a more equitable place.

We focus first on building a values driven foundation inside the physical and virtual walls of our company and make concerted efforts to engage in the local communities we operate in and the global community for which we are citizens.
NorCal Cannabis also strives to be a steward of our ecological environment, knowing that our business’s health and health of our people is dependent and integrally connected to the health of the earth's ecosystem.

We do our best to tread lightly. 
Equal opportunity employerNorCal Cannabis is an Equal Opportunity Employer.

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