IT Helpdesk Administrator (Remote)
STAND 8
Remote
helpdesk
administrator
remote
software
troubleshooting
windows
mac
mac os
technical
technical support
tcp/ip
people
process technology
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September 2, 2022
STAND 8
Los Angeles, California
- We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!
- Entertainment/Media company searching for on-site IT Helpdesk Administrator.
- This position will be long term and is 100% remote based opportunity.
- Enterprise experience preferable (experience supporting larger organizations)
- Help desk/call center experience (must have)
- Great Customer Service / Phone Skills
- OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS
- Networking (basic to advanced TCP/IP troubleshooting, connecting machines to network)
- Experience performing Device Setup and Imaging.
- Working directly with end users to configure their laptop to their preferred settings.
- Application Support (O365 suite - Outlook, Adobe)
- Logs in has calendar appointments, 7-9 per day, 45 minutes each.
- New Device Setups or Refresh
- Teams meeting but Camera Off
- Also closes tickets, the tickets are software installs
- All Windows and Mac OS support, installs, etc
- Associated topics: client support, customer support, excel, information technology help desk, msword, support, system support, technical support, technical support specialist, troubleshoot
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