Customer Service Specialist

As a Call Center Customer Service Agent, you love helping people; you're compassionate, you listen; you're good at addressing customer inquiries regarding company products and services and their account and billing issues. Most of all, you enjoy resolving issues in a positive manner, keeping company interests in mind. If this is you, your search for a Customer Service position ends here; we have the perfect opportunity for you at our state-of-the-art Call Center! We're Public Storage, established in 1972, today we have thousands of locations nationwide and are recognized as the leader in the self-storage industry!

We've recently been recognized by our employees as a great place to work, having Best Career Growth, rank in the Top 5% for Work Culture, and also in the Top 10% for Diversity and Inclusion for similar sized companies.

Job Description

• Provide customers with the highest levels of service and professionalism to ensure customer satisfaction without compromising on Public Storage integrity
• Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision making skills
• Answer inbound customer calls on a daily basis and perform administrative duties on items such as customer account and status inquiries, and make outbound return calls to customers
• Attend one-on-one feedback sessions on performance and participate in team meetings to ensure success

Adherence to your shift schedule and availability for calls, meeting and training

• Participate and contribute in related Customer Service, Marketing and other projects as assigned

BENEFITS:

• Starting hourly rate of $15 with annual merit increases based on performance
• Full-Time and Flexible Schedules - All with full benefits
• Four weeks paid training with our training team in a virtual environment that support your journey with us and enhance your skills
• Work in the comfort of your own home
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Internal promotional and career opportunities

Qualifications

• 1+ years of customer service experience required (call center, hospitality or banking environment preferred)
• Multitask; typing while talking and moving from administrative to live calls
• Strong verbal and written communications skills
• Research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions
• Proficient in Windows-based computer programs with excellent navigation skills
• Prior work from home experience preferred
• Skills in languages other than English are a plus

To work from home you must have:

• Dedicated, uninterrupted and quiet space to work
• High speed home Internet with a minimum speed of 20mbps download/10mbps upload
  • To check your speed please visit http://openspeedtest.com/and click on the 'test' icon
• Smartphone; app used for verification

Important Information:

• Public Storage will provide with the necessary equipment (laptop, headset, keyboard and mouse) to work from home
• Contact center operates 7 days a week from 3:00 am -10:00 pm PST.
• Your initial training period is 4 weeks of remote classroom training.
  • Days and hours of training:
    • Week 1: Monday-Friday (1 hour lunch)
      • Stat time range: 7:30am-8:30am PST
      • End time range: 4:00pm-5:00pm PST
    • Weeks 2-4: Monday-Friday (30 minute lunch)
      • Stat time: 7:00am PST
      • End time: 3:00pm PST

Time off request(s) during training are discouraged and may not be available due to the classroom training program.

Upon completion of training, your work schedule may include shifts during any of our operating days/times, including nights and weekends. You must be flexible and available for scheduling

Click the 'APPLY' button to take charge of your sales career today!

Additional Information

All your information will be kept confidential according to EEO guidelines.