High End Retail Customer Care Specialist

SYKES Las Vegas, Nevada
high end retail retail luxury brand equal employment opportunity fashion customer service sales communication communications high end handbags
September 21, 2022
SYKES
Las Vegas, Nevada
FULL_TIME
As a High End Retail Customer Care Specialist, you will deliver exceptional experiences every day for one our our luxury fashion brands that creates handbags, clothing, shoes, accessories, makeup, fragrances, and home decoration. You will get to be part of an organization that encourages every team member to Learn, Lead & Grow About the Position:* + Exceptional online customer service support through answering e-mails, phone calls, and chats while creating a repeat client base and maximizing online sales.

+ Provide support and information regarding eCommerce products, stock, availability, order inquires, returns, exchanges, and shipping information + Act as a generalist to clients and prospects regarding fashion trends, proving styling recommendations based off of individual client needs + Demonstrate passion for the brand and keep relevant with brand information with products, brand storytelling, social responsibility, services, promotions, and marketing trends. + Exercise clear communication with various care center partners, leaders, and peers.About the Benefits:* + Employee discounts + Growth opportunities through various development programs + SitelFit wellness program + Job stability + Life-long skills and experience + Excellent work culture.

Required qualifications, skills and experience*.About You:* + Want to drive customer satisfaction through voice, chat, and/or email communications + Excellent writing, grammar, and communication skills + Luxury eCommerce sales and/or customer service experience with a keen understanding of luxury needs and expectations + Intermediate to advance computer skills with the ability to work with fast-paced systems handling multiple databases at the same time + Resourceful and creative problem solver + Ability to prioritize and multi-task in a fast paced and dynamic environment with strong management skills + Ability to work flexible retail schedule including weekends, evenings, and holidays + 2+ years of previous retail, call center, or hospitality experience + Are 18+ years of age + Have a high school diploma or GED + Can pass a criminal background check.About SYKES*.Why Sitel* Your interest in SYKES has come at an exciting time in our history.

We're excited to announce that SYKES is now a part of Sitel Group®?, one of the largest global providers of customer experience (CX) products and solutions! As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. At Sitel, we believe happy associates are successful ones. That's why we give our people the tools and freedom to learn, grow, have fun and be themselves.

Our employee promise includes a strong company culture, ample rewards and recognition and opportunities for professional and personal development Apply today and experience a-day-in-the-life at Sitel!*.EEO statement* COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer.

SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO. Equal Employment Opportunity & Affirmative Action SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification..


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