Customer Service Representative (Social Media)
TELUS International
Las Vegas, Nevada
customer service
customer service representative
service representative
representative
social media
media
content
safety
social media
media
growth
moderator
legal
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September 3, 2022
TELUS International
Las Vegas, Nevada
The Content Moderator position is responsible for ensuring legal compliance and safety of content uploaded to the platform. Content moderators are key roles that serve as an important first line of defense in protecting social media users from exposure to inappropriate, disturbing and potentially unsafe online content.
Note: This position may start as a work-from-home position and will transition to onsite within our contact center at a later time, in accordance with health and safety recommendations from local government and our organization.
Specific Responsibilities May Include:
Review videos, posts, comments, reviews, photos and live streaming content according to the social network s policies, workflows and targets, which may include graphic, violent, sexual, explicit, political, profane and otherwise highly disturbing content
Uphold a high standard of accuracy and quality while fulfilling job responsibilities
Participate in frequent refresher training to always conduct correct moderating policies
Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams
Make suggestions for improving efficiency
Draw up daily activity report
Required Experience, Skills & Competencies:
Demonstrated stable job tenure
Social media savvy
Strong emotional intelligence and resilience
Sound coping, emotion regulation, and stress-management skills
Ability to to perform duties objectively, devoid of inherent biases or personal beliefs
Accurate and critical work attitude
Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks
Strong prioritization skills
Ability to think critically and make quick decisions
Enthusiastic and proactive team player
Collaborative and has a growth mindset
Strong spelling, grammar, and reading skills
Experience in content or community moderation is a plus
High school diploma or equivalent
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
Job Type: Full-time
Salary: $14.00 per hour
Job Type: Full-time
Salary: $14.00 per hour
Schedule:
Weekend availability
Work Location: One location
Note: This position may start as a work-from-home position and will transition to onsite within our contact center at a later time, in accordance with health and safety recommendations from local government and our organization.
Specific Responsibilities May Include:
Review videos, posts, comments, reviews, photos and live streaming content according to the social network s policies, workflows and targets, which may include graphic, violent, sexual, explicit, political, profane and otherwise highly disturbing content
Uphold a high standard of accuracy and quality while fulfilling job responsibilities
Participate in frequent refresher training to always conduct correct moderating policies
Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams
Make suggestions for improving efficiency
Draw up daily activity report
Required Experience, Skills & Competencies:
Demonstrated stable job tenure
Social media savvy
Strong emotional intelligence and resilience
Sound coping, emotion regulation, and stress-management skills
Ability to to perform duties objectively, devoid of inherent biases or personal beliefs
Accurate and critical work attitude
Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks
Strong prioritization skills
Ability to think critically and make quick decisions
Enthusiastic and proactive team player
Collaborative and has a growth mindset
Strong spelling, grammar, and reading skills
Experience in content or community moderation is a plus
High school diploma or equivalent
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
Job Type: Full-time
Salary: $14.00 per hour
Job Type: Full-time
Salary: $14.00 per hour
Schedule:
Weekend availability
Work Location: One location
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