Ocean Export Agent

DHL Middleburg Heights, Ohio
dhl logistics freight customer service people supply supply chain operations web regulations manages ground transportation transportation
March 8, 2023
Middleburg Heights, Ohio

Job Title: Ocean Export Agent

Job Location: Middleburg Heights, OH

DHL Global Forwarding ( DGF ) manages the flow of goods and information across a customer s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world s leading logistics provider with operations in over 220 countries. Visit our career site on the web at www.dhl-usa.com/en/careers/jobs.html

As an Ocean Export Agent you will be responsible for the movement of our customer s Ocean export shipments. You will be the main point of contact for coordination between customer s shipment exports and shipping carriers.

Key Responsibilities:

  • Creates and confirms transport order to ensure pickup of the shipment at origin

  • Performs booking and booking optimization according to internal guidelines as defined by Product

  • Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures

  • Checks responses from counterparts and finalizes validation of required documents

  • Responsible for customer service and follow-up on shipment status in the Export area, identifies incidents, and ensures resolution of incidents to meet and exceed customer expectations

  • Interacts with Customer Service, Product, and Global Service Centers, if required

  • May be required to perform other tasks as required

Skills / Requirements:

  • 1+ year of experience in the freight forwarding industry is preferred.

  • Strong Understanding of Ocean Export regulations and documents.

  • Experience using the Cargo Wise system is a plus.

  • Need to be able to work, communicate, and resolve problems that arise in the movement of product into the US.

  • Attention to detail and excellent oral and written skills required, some customer service experience desirable.

  • Proficient in Microsoft Office including Outlook, Word, and Excel.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html




  • It means that when you partner with DHL Global Forwarding you re working with an ethical and socially responsible company.

  • We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.

  • And that s why external organizations have granted us different accolades for our people practices

Our Vision
: The Logistics Company for the World

Our Mission:
Excellence. Simply Delivered.

Our Purpose: We connect people, improving their lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF)

DHL Global Forwarding (DGF)
is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

Report this job

Similar jobs near me

Related articles