Branch Operations Intern

Regional Management Corp. Birmingham, AL, AL
operations intern financial team operations intern finance training loan loans manager driver's license grounded
August 7, 2022
Regional Management Corp.
Birmingham, AL, AL

Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our customers.

Our historical and future success is grounded in our collective commitment to core values. These values include teamwork, mutual respect, passion, quality, and integrity. We strongly believe that diversity, equity, and inclusion drives value for our Team Members, customers, shareholders, and makes us better able to serve our communities.

If you are a passionate, innovative, and fun individual, come join our team today!

Job Purpose

The purpose of the Branch Operations Intern is to assist in developing the branch's business, learn the consumer finance business, RM's business practices and to prepare to manage a branch office.

Duties and Responsibilities

  • Complete training program within the required timeframe.

  • Understand our personal loan product offerings in order to assist customers in making educated decisions that help them achieve their financial goals.

  • Establish and build customer relationships through delivering exceptional service.

  • Develop and deliver consolidation options for customers.

  • Ability to learn how to underwrite loans.

  • Work with past-due customers to arrange payments.

  • Assist in maintaining standards in weekly delinquency reduction and delinquency slow file percentages.

  • Offer additional loan products to current customers.

  • Execute business plan for outbound solicitation to former customers.

  • Close loans as directed by the Branch Manager.

  • Other duties as assigned.

Minimum Qualifications

  • Current full-time Sophomore, Junior or Senior in an accredited college program.

  • Flexible schedule while working between 8 and 25 hours a week.

  • Computer literacy.

  • Must pass pre-employment assessment, drug screen, credit, and criminal background checks.

  • Must be eligible and willing to obtain all required certification and licenses.

Preferred Qualifications

  • Major in Business related program preferred

  • Previous work experience in customer-facing environment.

  • Willingness to relocate for career advancement.

  • Valid Driver's License and access to a dependable automobile with liability insurance coverage.

Critical Competencies

  • High degree of self-confidence

  • Leadership qualities

  • High energy

  • Above average communications skills

  • Ambition to work in the finance business and to be a Branch Manager

  • Customer service oriented with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers

  • Calm under pressure

  • Proven ability to multi-task

  • High degree of integrity

  • Sales mentality

Working Conditions

This position works in a Branch office providing services to customers and potential customers in person and over the phone. The Branch Operations Intern typically works 16-25 hours a week, Monday through Friday with some evenings and Saturdays.

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

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