Hostess

Palms Las Vegas, Nevada
hostess management restaurant team host operation manager reservations health growth assistant servers food service
Reporting to the Assistant Manager and/or General Manager, the primary responsibility of the Host Person to greet guests in a courteous, timely, and professional manner while ensuring his/her outlet is clean, organized, and properly stocked at all times. The Host Person is to assist the Food Servers, Bus Persons, and Food Service Runners as it relates to guest contact and table information.

Core Job Responsibilities:

  • Communicate with Restaurant Reservations regarding special orders, cake orders, special requests – responsible for conveying all such information to management
  • Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
  • Greet guests promptly as they enter the restaurant
  • Answer phones, keep accurate count of reservations and handle reservation book
  • Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
  • Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
  • Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
  • The Host Person performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency.

Qualifications

  • Ability to take initiative and exhibit flexibility.
  • Able to sit, stand, walk, climb, crawl, kneeling, crouching, balance etc. for extended periods.
  • Knowledge of health, safety, and sanitation regulations.
  • Able to effectively communicate in English, in both written and verbal forms.
  • Knowledge of hotel services, features, local attractions, and activities to respond to guest inquiries accurately.
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
  • Work varied shifts, to include weekends and holidays.
  • Experience working in a similar resort setting preferred.
  • Two (2) years of experience in a restaurant as a Food Runner or Server preferred.
  • Experience with Open Table system preferred.
  • Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
  • Demonstrated experience developing department goals and action plans in accordance with property and overall company goals.

Physical Demands:

·Work is performed in a fast-paced setting.

  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • May be exposed to smoke
  • The noise level in the work environment is usually moderate to loud.
  • Constant contact with executives, department management, employees, and guests.
  • Prolonged sitting or standing and mobility.
  • Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally
  • Eye/hand coordination.
  • Use of standard office equipment.
  • Ability to distinguish letters, numbers, and symbols
  • May be required to work evening, weekends, and holiday shifts.

Equal Opportunity Employer:

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!


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