Analyst, Order Operations
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About Attentive:
Attentive® is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.
We're building something special here within the Business Operations team at Attentive - supporting an ever evolving sales organization, this Order Operations role represents a unique opportunity to join the ground level of a fast-paced, strategically focused team, contributing to the business through building strategies and processes, while leveraging tools to help our sales team scale.
Responsibilities
Reviewing contracts for accuracy/compliance and booking orders
Act as a trusted partner and collaborate with sales, finance, and legal leadership
- Continuously improve existing quoting and booking processes
- Work with Sales Enablement to lead operational trainings for the field organization
- Coordinate, design, and deliver training materials and content for internal team members and stakeholders
- Identify and implement operational IT enhancements
- Maintain a library of best practices and internal process documentation
- Conduct analyses and create reports and dashboards for management
- Implement continuous improvements to the Deal Enablement team and sales organization
Skills & Requirements
Bachelor’s degree
1-2+ years of experience working in, Order-To-Cash Operations, or Sales Operations at high-velocity startups and/or mid-to-large scale global companies
- Experience with reviewing contracts for compliance
- Strong attention to detail and excellent problem-solving skills
- Executive presence with the ability to drive improvements without minimal oversight
- Intermediate level MS Excel skills and analytics background
- Familiarity with MS Office / GSuite
- Very strong verbal and written communication skills
- Ability to work cross-functionally across departments and juggle multiple priorities
- Motivated individual with career aspirations in the fields of technology and finance
Benefits & Perks
Medical, Dental, Vision Insurance (2 of our plans are $0 premium cost to employees)
Life Insurance - Attentive pays for life insurance equal to 1x your salary (through Anthem)
- Daily lunch delivery stipend
- Yearly professional development stipend
- One time fitness equipment stipend
- Monthly fitness stipend
- 100% remote work as well as WeWork memberships for those who prefer an office
- Up to 18 weeks New Parent Leave with 100% pay
You’ll get competitive perks and benefits from health care to home office equipment, to help you bring your best self to work.
Attentive Company Values
Default to Action - Speed is our best offense and defense
Never Settle - Continuously raise the bar for yourself and your teammates
- Hard Work Solves Big Problems - Success requires grit and resilience
- Be Attentive - Work together as a team to drive greatness for our company and our customers
If you do not meet all the requirements listed here, we still encourage you to apply No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.