Channel Sales Operations - Regional Change Management Lead

Apple Cupertino, California
channel sales sales sales operations operations change management management lead apple management change management communication training sales
March 15, 2023
Cupertino, California
Channel Sales Operations - Regional Change Management Lead Santa Clara Valley (Cupertino),California,United States Sales and Business Development Knowledge and experience of practical implementation of change management principles, methodologies and tools. Strong understanding of how people journey through change, as well as the change process. Experience with large-scale organisational change efforts. Experience leading change for Sales or Sales Operations stakeholders Experience of project management approaches, tools and phases of a project life-cycle Experience in approaches to create and manage localised content needs. Strong attention to detail. Flexibility to work in ambiguous situations, highly matrix environments, and support other cross program work-streams, as necessary. Organised, with a natural inclination for both strategic and tactical planning and turn strategy into tangible deliverables. Exceptional written and verbal communication and presentation skills, to audiences of varying seniority. Experience developing communications and training materials. Ability to identify engaging communication channels to support partner onboarding. Ability to operate at a strategic level and deep-dive, as needed, into operational / tactical detail. Lead by example and support, encourage and develop team members. Great teammate and able to work collaboratively with and through others. High level of professionalism, energy and sense of urgency to make things happen. Ability to establish and maintain trust, credibility and build strong relationships. Ability to influence others and move toward a common vision or goal. Experience in managing internal, vendor, and consultant resources. Description Liaising with the WW BPR team and local BPR leadership; Assess change impacts in region, by conducting impact analyses, assess change readiness and identify key partners in region. Apply change management processes and tools to create a strategy to support the adoption and changes required by projects and initiatives to be deployed in region. Support the definition, provide input, document requirements and support the design and delivery of training and communication programs in region, including localisation considerations. Complete change management assessments. Identify, mitigate and manage anticipated resistance, issues, and risks, proactively. Create actionable deliverables for the five change management levers; communication plan,, stakeholder/sponsor roadmap, coaching plan, training plan, resistance management plan. Support and engage regional senior leaders and other key stakeholders / stakeholder groups. Partner with regional leadership to develop and build a change network for key initiatives including the creation and maintenance of change champion groups in the business. Facilitate sessions with that local change network to support adoption. Consult and coach projects teams and team leads on the change process. Integrate change management activities into project and program plans, according to regional and global strategy. Evaluate, monitor and ensure user readiness. Define and measure success metrics and monitor change progress and adoption. Input and support in partner engagement activities, including local partner onboarding needs. Partner with vendor resources to localise communication and training materials as well as deliver local training, where required. Education & Experience BA/BS or equivalent degree in Business Management, Organisational behaviour or Industrial / Organisational Psychology or related discipline Additional Requirements Aptitude and interest in new technical concepts. Experience in delivering within large scale ERP implementations. Past experience with waterfall and agile delivery models Change management certification (such as PROSCI) or other designation desirable. Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $125,000 and $188,000, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (~~~) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple Footer Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

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