Manager of Banner Operations

Samford University Birmingham, AL
manager operations enterprise leadership analysis programming mentoring test coordinate announcements technical sql html/xml
September 15, 2022
Samford University
Birmingham, AL
FULL_TIME
Position Summary:

Manages day to day operations related to supporting Banner, the university’s enterprise resource planning system, in the Enterprise Applications group. Coordinates the testing and implementation of Banner upgrades or new Banner module installations.


Job Duties and Responsibilities:
  • Serve as the primary support contact for Banner related issues.

  • Provide leadership, while mentoring other members of the Enterprise Application Group.

  • Plan and test incremental Banner upgrades and major releases. Coordinate with Enterprise Systems Group for installations.

  • Review announcements that relate to the future of Banner; be prepared to discuss how these announcements may affect Samford University.

  • Provide the Director of the Enterprise Applications Group a weekly status report on projects and tasks for the week.

  • Perform analysis to assess options and tailor a solution to the identified business need.

  • Develop, code, test, and implement solutions as needed.

  • Manage the resources necessary to plan, coordinate and deliver solutions to meet project requirements.

  • Ensure that all projects and changes to production systems are documented, tested, and implemented in accordance with IT auditing standards.

  • Assume leadership of large projects. Provide guidance and mentoring to less senior programming staff.

  • Take a leadership role in assessing technology support needs and responding to them.

  • Is sensitive to issues which may affect the functional users or Technology Services.

  • Maintain project records including any necessary progress reports and solutions documentation.

  • Work with vendor representatives as needed to resolve questions/problems or develop new technologies.

  • Stay abreast of current trends in the use of technology in the University environment. Continually enhance technical and professional skills.

  • Maintain a university-wide awareness so that solutions are sensitive to other business processes.

  • Provide good customer service and conduct business in a professional manner.

  • Perform additional duties as required.

  • Maintain confidential information, or confidential issues, with discretion.

Required Qualifications:
  • Bachelor’s degree or equivalent work experience in a technology related field.

  • Eight years experience in systems analysis and design of programming solutions.

  • Experience in project leadership.

  • Expertise in one or more computer programming languages.

  • Demonstrated analysis and problem solving skills.

  • Excellent interpersonal and customer relations skills.

  • Ability to work without direct supervision.

  • Ability to work as part of a team.

  • Excellent oral and written communication skills.

Preferred Qualifications:
  • Prior experience at Institutions of Higher Education.

  • Prior experience in a technical supervisory or management role.

  • Prefer experience with:
    • Banner Student Information System

    • Argos Reporting Tools

    • DegreeWorks

    • SQL

    • PL/SQL

    • TOAD/SQL Developer

    • Oracle Database

    • HTML/XHTML/XML/CSS

    • JavaScript

    • Python

    • PHP

Number of hours to be worked per week:
40 (FT)
Shift Schedule:
Day

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