McKenna Customer Service Associate- Fairfield, CA
FloWorks International LLC
Fairfield, California
customer service
sales
engineering
customer service
inside sales
research
complaints
process engineering
expert
application engineering
design
integration
modular
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October 7, 2022
FloWorks International LLC
Fairfield, California
FULL_TIME
McKenna has been offering high quality process engineering equipment and expert services; in addition to equipment sales, the company provides Application Engineering, System Engineering including design and integration, Fabrication Services, Modular Packaging as a System Integrator, Equipment Installation as well as Equipment Service & Repair. We have grown to serve the entire United States and global clients from our base in California. Visit our site at www.mckennaengineering.com
Summary of Responsibilities
The Customer Service/Inside Sales Representative position performs a variety of customer service and inside sales functions. This position answers customer calls, answers customer questions, research working with other internal departments, this position is required to fulfill customers’ requests for technical information, order updates, facilitate order expedites, resolve any problems and find solutions when needed. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.
Major Tasks, Responsibilities and Key Accountabilities
Respond to customer inquiries, provide quotes, and take customer orders
Research through multiple sources when needed to determine the best solution for customer needs
Resolve issues with delivery, pricing, quotes and customer related issues
Support Outside Sales Representatives by providing quotes, following up with customers, and entering orders
Build and maintain sustainable relationships of trust through open and proactive communication
Record accurate, detailed information regarding all inquiries, comments and complaints, as well as actions taken
Handle complaints and provide appropriate solutions and alternatives within reasonable time limits and follow up to ensure an adequate resolution has been provided
Set up and maintain customer information in company CDM
Qualifications
Knowledge of inventory sales.
HS Diploma or GED required. 0-2 years of experience in area of responsibility.
Autonomy
Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.
Environmental Job Requirements
Prolonged periods of sitting at a desk and working on a computer
Involves walking or standing for brief periods of time
Must be able to lift to 10 pounds at a time and occasionally lifting or carrying files, ledgers, etc.
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.
FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status.
FloWorks participates in the US Government’s E-Verify program.
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