Information Technology Support Specialist

SUMMARY OF DUTIES AND RESPONSIBILITES

The IT Support Specialist will plan, install, upgrade, monitor, and maintain both back-end and desktop/user equipment for the company. Be the forward face of IT support with the staff. Be proficient, have certifications and willing to improve knowledge in the following areas of Technology:

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  TCP/IP, DNS, DHCP, Group Policy and NTFS Permissions
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  Microsoft System Center (SCCM)
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  Microsoft Windows Servers
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  Windows 10 Enterprise
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  Microsoft Exchange Online Administration
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  Microsoft Office 365 Administration
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  Cisco Equipment Administration (routing and switching commands, port configuration)
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  Cisco Call Manager Administration; VOIP
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  Wireless Networking
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  VPN
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  Active Directory, File & Print Servers
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  SharePoint
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  Spiceworks
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  Microsoft, Cisco or other industry recognized certifications required.

DUTIES AND RESPONSIBILITIES

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  Performs all PC and helpdesk related activities
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  Escalates more complex and urgent support issues to IT Network Administrator
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  Assists IT Network Administrator with infrastructure related projects
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  Deploy and maintain workstations and virtual servers
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  Ensure security and privacy of networks and computer systems
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  Ensure network connectivity throughout the organization's LAN and VPN
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  Organize and schedule upgrades and maintenance without deterring others from completing their work
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  Techniques for explaining technical concepts and procedures to non-technical users
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  Assign new user accounts and email addresses in Active Directory
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  Provide orientation and guidance to users on how to operate new software and computer equipment
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  Communicating effectively with co-workers; excellent customer focus
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  Willingness to utilize immediately available tools to resolve issues
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  An unbiased approach to hardware platforms, operating systems, and tools
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  Ability to work both independently and in a team environment
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  Willing and able to be on-call nights and weekends
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  Other duties as assigned

QUALIFICATIONS NEEDED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  Bachelor's Degree from an accredited college or university in computer sciences, business administration or equivalent experience
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  More than Three (3) years of IT experience
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  Prefer certification in consistent technologies that are involved in job responsibilities: Microsoft, and CompTIA: A , Network , Security
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  Working knowledge of and comfort working with:

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  Windows server environment
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  Microsoft 365
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    System Center Configuration Manager (SCCM)
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    Apple IOS
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    Apple and Android Mobile devices

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  Knowledge of both self-managed and cloud-based technology solutions.
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  Able to interpret, analyze and learn new technologies.
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  Ability to define problems, collect data, establish facts, and draw valid conclusions.
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  A motivated self-starter who also works well in a larger team with the ability to work and think independently
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  Possess time management skills for planning and exercising conscious control of time spent on specific activities, especially to increase effectiveness, efficiency, and productivity
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  In-depth understanding of policies, change management, and best practices
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  Demonstrate professionalism commensurate with a service-center role
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    highly organized
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    detail oriented
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    data driven
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    sound judgment