Dispensary Associate

**Due to the number of applications we receive, we will not be accepting phone calls regarding your application**

Company: Mass Alternative Care

Position: Dispensary Associate

Location(s): Amherst, MA

About MAC

Mass Alternative Care is a local, family-owned Medical and Recreational Marijuana Company based in Western Massachusetts that specializes in providing quality products to patients and consumers. Our well-fed, premium flower is cultivated in small batches at our Chicopee facility where it is carefully selected and hand-trimmed for packaged flower and prerolls, or extracted into concentrate. MAC products are available at our Chicopee and Amherst retail locations as well as select dispensaries across the state of Massachusetts. In addition to MAC products, we carry a wide variety of carefully chosen wholesale products and accessories at both retail locations to give consumers the option and convenience of a full cannabis experience.

www.massaltcare.com

Expectations and Core Values

Customer focus

Dispensary associates provide knowledgeable, positive, and empathetic customer service to every customer/patient in a timely manner. They anticipate customer needs by offering guidance and making appropriate recommendations. They resolve appropriate customer issues with ease and always put the customer first. Dispensary associates stay up to date with industry trends and track competition.

Productivity and Attention to detail

All job functions are successfully completed with accuracy and a sense of urgency. (IE: Till is always accurate, zero cash/debit mistakes, accurate inventory counts, zero loss of inventory). A dispensary associate has the ability to efficiently allocate their cognitive resources to achieve thoroughness and accuracy when accomplishing tasks. They are highly motivated to continuously gain product knowledge during downtime.

Integrity

A dispensary associate follows MAC’s policies, procedures, and values with an honest, forthright and fair attitude. They own up to mistakes and view them as learning opportunities. They demonstrate congruence between statements and actions. Dispensary associates consistently arrive on time to scheduled shifts and fit to perform all relevant duties.

Adaptability

Dispensary associates quickly adapt and respond well to changes, uncertainty and stress. They remain calm and composed under difficult situations. They demonstrate critical thinking and creativity in the face of obstacles and seek guidance when appropriate.

Collaboration and teamwork

Dispensary associates create a culture that fosters and values collaboration. They identify and resolve conflicts within the team to increase team effectiveness. They anticipate the needs of the business and provide appropriate support to peers. They establish and maintain professional relationships with both coworkers and customers by respecting their beliefs/boundaries and adapting conversations with relevance and ease.

Results Orientated

Dispensary associates are motivated by success and are passionate about working and achieving higher results. They willingly put in extra effort and go the “extra mile” to ensure company goals are met. They take pride in their work by continuously striving to improve daily operations and customer experiences. They ensure operational daily tasks are completed with accuracy in a timely manner.

Position Summary:

Dispensary associates provide exceptional customer service to medical patients and recreational customers while gauging their individual needs. A dispensary associate demonstrates their knowledge by guiding guests through the menu efficiently, giving accurate descriptions of the product we carry and what their effects may be. Dispensary associates follow MAC’s policies and procedures, aiding in the dispensary running smoothly. A successful dispensary associate stays update-to-date on industry trends, educates and listens to customers/patients, achieves company sales goals, and provides guests with a positive, educational, and comfortable experience.

Responsibilities & Duties:

• Process cash and debit transactions via Point-of-Sale System
• Maintain a high level of product and brand knowledge to be clearly communicated to consumers
• Recommend, select, and help locate the proper products for medical and recreational guests depending on their individual needs
• Communicate the effects of different types of cannabis/cannabis products to customers clearly and effectively
• Stay up to date with product knowledge, company information, new launches, campaigns and promotions
• Participate in continuous training on product knowledge and patient services
• Communicate with sensitivity and respect for patients, guests, staff, and visitors at all times
• Address patient and guest issues; consult with or elevate to management when appropriate
• Perform opening and closing procedures
• Ensure the accuracy of assigned cash register till
• Ensure departmental and dispensary compliance to internal policies and state and local laws, rules, and regulations
• Prevent the diversion of medical cannabis to anyone other than authorized patients or registered caregivers
• Communicate regularly with the Dispensary Manager to satisfy department needs and patient feedback
• Frequently maintain the dispensary's cleanliness, i.e., dusting, glass cleaning, vacuuming, sweeping and sanitization
• Perform other duties as assigned by the Dispensary Manager

Qualifications:

• Must be 21+
• High Diploma or GED
• Previous experience as a cashier or in sales
• Ability to drive positive customer experiences that build loyalty and deliver in measurable results
• Must be adaptable with availability and comfortable with continuously evolving tasks
• Comfortable working variable shifts, including evenings and weekends and holidays
• Carry an upbeat attitude and be friendly, dedicated, and self-driven
• Basic cannabis knowledge with drive to learn more
• Basic math and computer skills
• Ability to pass a background check

**Due to the number of applications we receive, we will not be accepting phone calls regarding your application**

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: One location