Residential Coordinator

POSITION OVERVIEW: Full time - Exempt position

This position requires job flexibility and some work from home is possible depending on on-call situation and if called in to cover a shift.



The Residential Coordinator is responsible for assisting in hiring, training, scheduling, and supervision of Behavioral Health Specialist (BHS) staff, handling employee and consumer complaints/concerns, monitoring consumer general circumstances as it involves housing, and assuring general safety and cleanliness. The Residential Coordinator will also monitor the attendance points policy for BHS staff. The Residential Coordinator will document and report client occupancy and status, support social events and participate in staff meetings and training. The Residential Coordinator will assist in monitoring the productivity of BHS staff and timeliness of completed documentation and billing notes. The Residential Coordinator will make sure Rescare is in compliance with KDADS and Comcare licensing and contract requirements.

ESSENTIAL POSITION RESPONSIBILITIES:

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  Responsible for scheduling residential shifts and ensuring proper staffing levels for licensing. Provides direction and support to BHS staff in matters related to staffing the program, licensing standards, utilization of residential facilities and services, scheduling special activities, and other concerns which impact quality care and agency collaboration.
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  Ensures timely and appropriate documentation and billing of services in the manner required by MHA, COMCARE, KDADS, and MCOs.
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  Provides assistance and support to BHS staff toward maximizing their performance and productivity.
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  Handles personnel matters effectively and consistently with existing policies, including interviewing, hiring, counseling, terminating, and helping complete annual evaluations for BHS staff. Provides appropriate documentation as necessary.
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  Provides supervision to BHS staff, assures program staff are supported and trained in accordance with policies.
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  Provides orientation and training to new BHS staff, assures completeness of competency-based training and adherence to applicable standards.
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  Provides back up as needed for BHS staff. Handles the Rescare Schedule Spreadsheet and ensures coverage is met at each location. Handles questions and concerns and follows up on any issues related to consumers in the program or personnel issues.
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  Provides on site problem solving and crisis support with BHS staff to ensure safety of staff and residents and continuity of care.
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  Works with Property Manager to assure that the tenants’ apartments are in readiness for move-in, utilities and appliances are operational; linens, supplies, and food are immediately available; and that an apartment mate is adequately prepared for and introduced to a new tenant.
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  Files reports with the Senior Director of Housing, other Departments or COMCARE as directed.
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  Meets with the Senior Director of Housing on a regular basis and participates with other staff to assure successful delivery of services and agency-wide collaboration, this extends to COMCARE and other contractors or affiliates.
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  Facilitates CPI, CPR/First Aid trainings as necessary to ensure compliance.

OTHER POSITION REQUIREMENTS:

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  Maintains acceptable overall attendance record, to include department staff meetings, agency meetings, and trainings as required. Ensures appropriate notification to supervisor for absences and ensures that work is covered. Flexible in work schedule when needed and providing coverage at residential sites to ensure minimum staffing is always maintained.
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  Exhibits appropriate level of technical knowledge for the position.
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  Produces quantity of work necessary to meet job requirements.
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  Works well with a team, keeps others informed of information needed. Treats others with respect, maintaining a spirit of cooperation.
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  Maintains effective and professional verbal and written interactions with peers, customers, supervisors, and other staff. Uses diplomacy and tact in dealing with difficult situations or people. Demonstrates effective listening skills. Is receptive to constructive feedback.
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  Demonstrates the ability and willingness to handle new assignments, changes in procedures and business requirements. Identifies what needs to be done and takes appropriate action.
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  Completes assigned work, meets deadlines without reminders/follow-up from supervisor or others.
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  Performs work conscientiously with a high degree of accuracy.
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  Meets goals and objectives as mutually agreed upon during last performance review (if applicable).

POSITION REQUIREMENTS: The Residential Coordinator is expected to have a bachelor’s degree or equivalent, as well as experience working with adults who have a severe and persistent mental illness. Preferred areas of experience include supervision of staff, program management and a commitment to consumer advocacy and quality care. Must demonstrate effective communication and documentation skills. Ability to maintain a flexible work schedule to include some evening and weekend hours and availability for emergency calls are essential. A valid Kansas drivers license and access to personal vehicle required.

PHYSICAL REQUIREMENTS:

• Sitting for extended periods of time
• Extensive data entry
• Driving (for purposes of community mobility)
• Lifting/carrying up to thirty (30) pounds
• Bending/stooping

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.

COVID

MHA requires employees to be fully vaccinated for COVID 19 as we fall under the Centers for Medicare & Medicaid Services (CMS) for medicare and medicaid. Religious and medical exemptions will be considered.

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