Insurance Virtual Customer Service Agent

SYKES Houston, Texas
insurance virtual customer service customer service training healthcare cx customer support safety convenience customer service representative service representative representative
March 13, 2023
Houston, Texas
*Sykes and Sitel are now Foundever *

At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! As a Healthcare Customer Service Agent for Foundever, you will provide support to customers right from the safety, comfort, and convenience of your own home. You'll shine as a Customer Service Representative assisting customers for a variety of clients with inbound calls only- *no cold calling* .
Work with us and you'll enjoy:*Pay: $13-$17/hr*
100% Paid Professional Training
Health Benefits
Employee Assistance Program (EAP)
401K retirement plan with company match
Employee discounts
Referral bonuses
Everbetter wellness program
Internal Mobility (84% of our managers are promoted within)
Core Responsibilities:*

Navigation skills (the ability to speak on the phone while using a computer)

Logic and problem-solving skills

Excellent communication skills, both written & verbal

Customer service experience preferred, but not required

Experience in the financial services, healthcare or technology industries preferred, but not required

Location: Remote.

Foundever requires a dedicated quiet work environment free of distractions during working and training hours, this includes pets, telephone or other household members. Please only apply if you have a distraction free workplace.

At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
About Foundever*

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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