We are Looking for Helpdesk Support consultant @ St. Petersburg, FL
krg technology inc
St. Petersburg, FL
Contractor
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via Smart Recruiters Jobs
Job Description
osing laptop & desktop hardware issues
Mapping network drives / printers
Coordinating laptop & desktop repairs with hardware suppliers
Assisting with application testing
Vendor escorts (occasional)
Some relocation of desk phones / workstations
Some remote support (via remote access software)
Background:
3-5 years technical support experience
Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)
Hard Skills:
Strong Windows 7 troubleshooting & diagnostics
Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)
Hardware troubleshooting & diagnostics (laptops, desktops)
Basic networking (drive / printer mappings, network connection diagnostics)
Active Directory / PC security
Internet Explorer & Chrome troubleshooting
BlackBerry / mobile phone / CISCO handset support experience is a bonus
Soft Skills:
Good communicator (written and verbal)
Takes responsibility & accountability
Teachable
Solutions-focused
Team player – able to contribute new ideas
Flexible in terms of workload and daily tasks
Additional Information
.
Mapping network drives / printers
Coordinating laptop & desktop repairs with hardware suppliers
Assisting with application testing
Vendor escorts (occasional)
Some relocation of desk phones / workstations
Some remote support (via remote access software)
Background:
3-5 years technical support experience
Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)
Hard Skills:
Strong Windows 7 troubleshooting & diagnostics
Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)
Hardware troubleshooting & diagnostics (laptops, desktops)
Basic networking (drive / printer mappings, network connection diagnostics)
Active Directory / PC security
Internet Explorer & Chrome troubleshooting
BlackBerry / mobile phone / CISCO handset support experience is a bonus
Soft Skills:
Good communicator (written and verbal)
Takes responsibility & accountability
Teachable
Solutions-focused
Team player – able to contribute new ideas
Flexible in terms of workload and daily tasks
Additional Information
.
Qualifications
- • 3-5 years technical support experience
- • Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)
- • Strong Windows 7 troubleshooting & diagnostics
- • Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)
- • Hardware troubleshooting & diagnostics (laptops, desktops)
- • Active Directory / PC security
- • Internet Explorer & Chrome troubleshooting
- • BlackBerry / mobile phone / CISCO handset support experience is a bonus
- • Good communicator (written and verbal)
- • Takes responsibility & accountability
- • Solutions-focused
- • Team player – able to contribute new ideas
Benefits
- • Some relocation of desk phones / workstations
- • Some remote support (via remote access software)
Responsibilities
- • Imaging / re-imaging laptops & desktops
- • Troubleshooting technical laptop and desktop issues (Windows & applications)
- • Decommissioning end-of-lease desktops & laptops
- • Diagnosing laptop & desktop hardware issues
- • Mapping network drives / printers
- • Coordinating laptop & desktop repairs with hardware suppliers
- • Assisting with application testing
- • Vendor escorts (occasional)
- • Flexible in terms of workload and daily tasks