Technology Support II
JPMC Candidate Experience page
Wilmington, DE
Full-time
Posted Mar 17, 2026
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Job Description
ating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Support and aid in the day to day management of our production instances of ServiceNow.
• Install/upgrade/manage APIs for the various systems that interact with ServiceNow.
• Improving performance and configuration by utilizing ServiceNow best practices and work closely with Product owners, Developers and Support teams for Critical applications.
• Troubleshoot complex code issues and suggest or provide solutions. Automate, monitor and maintenance of systems in a distributed, enterprise environment.
• Ensure environment performance, reliability and availability. Exploring new technologies to optimize the delivery and reliability of automation.
• Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations.
• Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency and provide off hours support (on a rota-basis) as part of the team on-call rotation that includes one weekend a month.
Required qualifications, capabilities, and skills
• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience in a production / application support engineering role.
• Experience of production management monitoring tools – e.g. Splunk, Grafana, APICA, etc.
• Experience with web front end development frameworks such as JavaScript, Python, JQuery, etc.
• Experience administering application servers, web servers, and databases. Experience working in an Agile development environment.
• Able to prioritize and manage workload and communicate issues clearly. Strong sense of ownership and pride in the work you do – taking accountability for the accuracy and completeness of assigned work and results.
• Strong analytical and problem-solving skills.
Preferred qualifications, capabilities, and skills
• Knowledge of one or more general purpose programming languages or automation scripting
• Knowledge of the ServiceNow platform; ServiceNow Certified System Administrator is preferred but not essential.
• Effective verbal and written communication skills. Strong improvement mindset.
Job responsibilities
• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Support and aid in the day to day management of our production instances of ServiceNow.
• Install/upgrade/manage APIs for the various systems that interact with ServiceNow.
• Improving performance and configuration by utilizing ServiceNow best practices and work closely with Product owners, Developers and Support teams for Critical applications.
• Troubleshoot complex code issues and suggest or provide solutions. Automate, monitor and maintenance of systems in a distributed, enterprise environment.
• Ensure environment performance, reliability and availability. Exploring new technologies to optimize the delivery and reliability of automation.
• Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations.
• Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency and provide off hours support (on a rota-basis) as part of the team on-call rotation that includes one weekend a month.
Required qualifications, capabilities, and skills
• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience in a production / application support engineering role.
• Experience of production management monitoring tools – e.g. Splunk, Grafana, APICA, etc.
• Experience with web front end development frameworks such as JavaScript, Python, JQuery, etc.
• Experience administering application servers, web servers, and databases. Experience working in an Agile development environment.
• Able to prioritize and manage workload and communicate issues clearly. Strong sense of ownership and pride in the work you do – taking accountability for the accuracy and completeness of assigned work and results.
• Strong analytical and problem-solving skills.
Preferred qualifications, capabilities, and skills
• Knowledge of one or more general purpose programming languages or automation scripting
• Knowledge of the ServiceNow platform; ServiceNow Certified System Administrator is preferred but not essential.
• Effective verbal and written communication skills. Strong improvement mindset.
Qualifications
- • 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- • Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- • Exposure to observability and monitoring tools and techniques
- • Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- • Experience in a production / application support engineering role
- • Experience of production management monitoring tools – e.g
- • Splunk, Grafana, APICA, etc
- • Experience with web front end development frameworks such as JavaScript, Python, JQuery, etc
- • Experience administering application servers, web servers, and databases
- • Experience working in an Agile development environment
- • Able to prioritize and manage workload and communicate issues clearly
- • Strong sense of ownership and pride in the work you do – taking accountability for the accuracy and completeness of assigned work and results
- • Strong analytical and problem-solving skills
- • Strong improvement mindset
Benefits
Responsibilities
- • As a Technology Support II team member in Corporate Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows
- • Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement
- • Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- • Improve operational stability and availability through participation in problem management
- • Monitor production environments for anomalies and address issues utilizing standard observability tools
- • Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- • Support and aid in the day to day management of our production instances of ServiceNow
- • Install/upgrade/manage APIs for the various systems that interact with ServiceNow
- • Improving performance and configuration by utilizing ServiceNow best practices and work closely with Product owners, Developers and Support teams for Critical applications
- • Troubleshoot complex code issues and suggest or provide solutions
- • Automate, monitor and maintenance of systems in a distributed, enterprise environment
- • Ensure environment performance, reliability and availability
- • Exploring new technologies to optimize the delivery and reliability of automation
- • Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations
- • Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency and provide off hours support (on a rota-basis) as part of the team on-call rotation that includes one weekend a month