IT Help Desk Support - Level II
K2 Staffing
New Braunfels, TX
Full-time
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via Indeed
Job Description
initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Manage Microsoft Exchange Server
• Telephone solutions
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
• Having worked in an MSP environment is a MUST!
• Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• 2-3 years of experience in a client-facing environment such as sales engineering
• Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise or Kaseya.
• Having working knowledge of a PSA tool, such as Autotask is a plus.
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
• Possesses strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training experience is a plus
Ideal Qualifications (not required)
• CompTIA Net+ and/or CompTIA Security+
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
• CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Employment Type: Full time Location: New Braunfels, TX
Duties & Responsibilities
• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Manage Microsoft Exchange Server
• Telephone solutions
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
• Having worked in an MSP environment is a MUST!
• Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• 2-3 years of experience in a client-facing environment such as sales engineering
• Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise or Kaseya.
• Having working knowledge of a PSA tool, such as Autotask is a plus.
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
• Possesses strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training experience is a plus
Ideal Qualifications (not required)
• CompTIA Net+ and/or CompTIA Security+
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
• CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Employment Type: Full time Location: New Braunfels, TX
Qualifications
- • Having worked in an MSP environment is a MUST!
- • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- • 2-3 years of experience in a client-facing environment such as sales engineering
- • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- • Possesses strong organizational and time-management skills
- • Experience writing proposals for and implementation of technical solutions to fulfill business needs
- • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- • Strong understanding of technology and business productivity systems
- • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- • CompTIA Net+ and/or CompTIA Security+
- • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- • CCNA or CCIE-Cisco certifications a real plus
Benefits
- • Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training
Responsibilities
- • An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks
- • The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties
- • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
- • Provisioning and system setup for new hires
- • Prioritize incidents and service requests according to defined processes to meet defined SLAs
- • Use remote tools and diagnostic utilities to aid in resolving support requests
- • Server administration via Active Directory, File & Print services, DNS, DHCP
- • Install antivirus software and ensure virus definitions are up to date
- • Server administration via Active Directory, File & Print services, DNS, DHCP
- • Network firewall and switch administration and maintenance
- • Optimizing and maintaining network software and hardware
- • Building and deploying file servers and cloud computing solutions
- • Configuring and deploying VOIP solutions
- • Manage Microsoft Exchange Server
- • Telephone solutions
- • Monitors alert systems and take appropriate action as per guidelines
- • Ability to use various messages in an event log to affect repairs
- • Receive escalated service requests requiring an enhanced response