Front Desk Associate (Part-Time)
Pretend City Children's Museum
Irvine, CA
Part-time
Posted Mar 24, 2026
21–22 an hour
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via Indeed
Job Description
y offered in schools or readily accessible within the community.
In line with our goals and mission, we are currently seeking a dynamic and customer-focused Front Desk Associate who is responsible for greeting, engaging, and providing a memorable experience to museum visitors. The Front Desk Associate will assist with sales transactions and sharing information about the museum resources and events.
Essential Functions:
• Provides information about museum services, programs, and amenities to enhance the guest experience while maintaining a welcoming environment
• Responds to guest concerns and questions with empathy, and uses customer service skills to find solutions as appropriate; escalates situations to management as needed
• Maintains a thorough knowledge of all front desk processes and ticketing systems, including performing minor troubleshooting when required
• Accurately facilitates daily sales transactions including admissions, memberships, field trips, birthdays, and special program events using the POS system
• Completes daily register functions including closing and balancing drawers, and gathering necessary sales documentation for secure handling
• Assists Supports donation appeals and seasonal promotions as part of the admissions process
• In the collection of marketing and reporting data including demographic information and guest feedback
• Assists phone calls with excellent phone etiquette, addressing guest needs effectively
• Communicates policy updates and museum programs to guests as appropriate
• Performs other duties reasonably related to the position
Essential Qualifications:
• Bachelor’ High school diploma or equivalent education or experience
• Minimum one year’s experience in Customer Service or Customer Relations field, preferably in a children’s museum environment
• Minimum one years’ experience cash-handling and sales transaction experience
• Familiarity with data entry processes and attention to detail is essential
• Excellent interpersonal and customer service skills
• Proven ability to build rapport and relationships at all levels, including families with young children
• Proficient with computer programs including Microsoft Office or related software
• Proficient with POS transaction/admissions software, preferably ACME and/or Altru
• Strong basic math skills
• Strong ability to work under pressure in a high-paced, noisy environment
• Ability to understand and follow written and verbal instructions
• Ability to maintain confidentiality
• Demonstrates an ability to take initiative and support teamwork
• Strong ability to maintain positivity and adjust to change
• Demonstrated ability to learn quickly and provide creative solutions
• Fluency in one or more languages, in addition to English, is preferred
• *Available to work weekends, holidays, and some evenings as assigned. Scheduled shift times are subject to vary based on operational needs. **
The pay range for this role is:
21 - 22 USD per hour(Irvine)
In line with our goals and mission, we are currently seeking a dynamic and customer-focused Front Desk Associate who is responsible for greeting, engaging, and providing a memorable experience to museum visitors. The Front Desk Associate will assist with sales transactions and sharing information about the museum resources and events.
Essential Functions:
• Provides information about museum services, programs, and amenities to enhance the guest experience while maintaining a welcoming environment
• Responds to guest concerns and questions with empathy, and uses customer service skills to find solutions as appropriate; escalates situations to management as needed
• Maintains a thorough knowledge of all front desk processes and ticketing systems, including performing minor troubleshooting when required
• Accurately facilitates daily sales transactions including admissions, memberships, field trips, birthdays, and special program events using the POS system
• Completes daily register functions including closing and balancing drawers, and gathering necessary sales documentation for secure handling
• Assists Supports donation appeals and seasonal promotions as part of the admissions process
• In the collection of marketing and reporting data including demographic information and guest feedback
• Assists phone calls with excellent phone etiquette, addressing guest needs effectively
• Communicates policy updates and museum programs to guests as appropriate
• Performs other duties reasonably related to the position
Essential Qualifications:
• Bachelor’ High school diploma or equivalent education or experience
• Minimum one year’s experience in Customer Service or Customer Relations field, preferably in a children’s museum environment
• Minimum one years’ experience cash-handling and sales transaction experience
• Familiarity with data entry processes and attention to detail is essential
• Excellent interpersonal and customer service skills
• Proven ability to build rapport and relationships at all levels, including families with young children
• Proficient with computer programs including Microsoft Office or related software
• Proficient with POS transaction/admissions software, preferably ACME and/or Altru
• Strong basic math skills
• Strong ability to work under pressure in a high-paced, noisy environment
• Ability to understand and follow written and verbal instructions
• Ability to maintain confidentiality
• Demonstrates an ability to take initiative and support teamwork
• Strong ability to maintain positivity and adjust to change
• Demonstrated ability to learn quickly and provide creative solutions
• Fluency in one or more languages, in addition to English, is preferred
• *Available to work weekends, holidays, and some evenings as assigned. Scheduled shift times are subject to vary based on operational needs. **
The pay range for this role is:
21 - 22 USD per hour(Irvine)
Qualifications
- • Bachelor’ High school diploma or equivalent education or experience
- • Minimum one year’s experience in Customer Service or Customer Relations field, preferably in a children’s museum environment
- • Minimum one years’ experience cash-handling and sales transaction experience
- • Familiarity with data entry processes and attention to detail is essential
- • Excellent interpersonal and customer service skills
- • Proven ability to build rapport and relationships at all levels, including families with young children
- • Proficient with computer programs including Microsoft Office or related software
- • Proficient with POS transaction/admissions software, preferably ACME and/or Altru
- • Strong basic math skills
- • Strong ability to work under pressure in a high-paced, noisy environment
- • Ability to understand and follow written and verbal instructions
- • Ability to maintain confidentiality
- • Demonstrates an ability to take initiative and support teamwork
- • Strong ability to maintain positivity and adjust to change
- • Demonstrated ability to learn quickly and provide creative solutions
- • *Available to work weekends, holidays, and some evenings as assigned
Benefits
- • 21 - 22 USD per hour(Irvine)
Responsibilities
- • In line with our goals and mission, we are currently seeking a dynamic and customer-focused Front Desk Associate who is responsible for greeting, engaging, and providing a memorable experience to museum visitors
- • The Front Desk Associate will assist with sales transactions and sharing information about the museum resources and events
- • Provides information about museum services, programs, and amenities to enhance the guest experience while maintaining a welcoming environment
- • Responds to guest concerns and questions with empathy, and uses customer service skills to find solutions as appropriate; escalates situations to management as needed
- • Maintains a thorough knowledge of all front desk processes and ticketing systems, including performing minor troubleshooting when required
- • Accurately facilitates daily sales transactions including admissions, memberships, field trips, birthdays, and special program events using the POS system
- • Completes daily register functions including closing and balancing drawers, and gathering necessary sales documentation for secure handling
- • Assists Supports donation appeals and seasonal promotions as part of the admissions process
- • In the collection of marketing and reporting data including demographic information and guest feedback
- • Assists phone calls with excellent phone etiquette, addressing guest needs effectively
- • Communicates policy updates and museum programs to guests as appropriate
- • Performs other duties reasonably related to the position
- • Scheduled shift times are subject to vary based on operational needs